#1 Overcoming Data Integration Breakdowns For Seamless Daily Starts For most of us, the first thing we want to do is grab a cup of
The client, a regional company providing upstream and midstream oil and natural gas services ontacted Value Creed when it encountered difficulties during its platform upgrade. Specifically, the company needed to overcome quality control and implementation issues. We delivered critical support for the client’s in-progress CTRM upgrade.
Mitigation Assurance from Day 1
No Protracted Training
Success After Vendor Failure
Responsive, Priority Service
Deep into its CTRM platform upgrade, the client saw one of its key people leave the organization, placing undue burden on its remaining IT technician. When the vendor failed to provide the support our needed to complete its PO installation.
The company also needed help migrating several external class events and extensions that it had developed and written in-house to the new platform. The company felt the vendor’s quality assurance measures were not being implemented and resolved quickly enough. Value Creed stepped in to bring the upgrade online, creating multiple workarounds with the insight of CTRM/ETRM functional and technical expertise to keep the company’s traders and analysts productive.
In just two weeks, Value Creed solved their class event remediation and other critical issues. As will all our implementation projects, we hit the ground running, immediately assessed the situation, and picked up where the original provider had fallen short. As usual, our experts led, advised, and guided our partner’s internal team, extending their capabilities and ensuring seamless customer onboarding.
This case highlights a common scenario. Value Creed more and more frequently is seeing projects initiated by vendors or purported “partners” who lack the resources and knowhow to complete them the the customers’ satisfaction. Value Creed mobilizes its resources to clean up the mess and cut through the snags. If you’re experiencing similar hang-ups or want to ensure they don’t delay your software upgrade, contact Value Creed today.
An experienced team and sophisticated technology combine to deliver feature-rich functionality and operability. You pay only for the services you need when you need them.
Customer-first service to bring your upgrades online quickly and seamlessly, with minimal disruption of your workflow. Dedication that outperforms vendors.
Value Creed has developed a comprehensive process for helping clients select ETRM/CTRM software vendors, holding them accountable, overseeing installation, integration, and testing, and optimizing the run-operation and reporting operational phases. These resources will help you streamline your next software upgrade and understand the many ways Value Creed can help:
#2 How To Proactively Overcome Reporting Integration Failure for CTRM Platforms After discussing solutions to failed end-of-day CTRM reporting in our last post Value Creed’s series, 5
#3: Cloud & Database Monitoring & Maintenance In the former post in our series, 5 Reasons for Choose Run Smart CTRM Managed Services, we provided
Value Creed’s process eliminates the training period
We involve users from the beginning so they understand the software’s capabilities and interfaces. This compresses the learning curve and all but eliminates the weeks-long training period that is “par for the course” for vendors and our competitors.