Because Endur is so critical, CIOs and IT teams are forced to dedicate high-value staff resources to routine tasks like monitoring platform health and ensuring end-of-day reports run successfully. This fact creates three distinct challenges for IT teams and business users:
These challenges leave IT departments and the users they support in a lurch due to the inherent complexity of Endur. Often, issues require both technical and functional understanding, which not accessible overnight. This can delay critical reports, cause employee frustration, lower engagement due to burnout, and focus costly internal resources on resolving critical-yet-routine issues when supporting the platform around the clock.
This reality led Value Creed to create a new model for Endur managed services called Run Smart™.
Watch and learn how Run Smart CTRM managed services provide monitoring and problem resolution to ensure your system is operating seamlessly during your business day, overnight and in the cloud.
By employing Value Creed’s Run Smart managed services, companies can benefit from three distinct services to enhance their daily business processes and technical readiness:
Overnight monitoring of all your vital Endur services, with error handling and resolutions ready by the time your in-house team starts their day.
On-demand services during your team’s working hours, from user support, custom workflows, technical upgrades, and more.
Bring Endur onto the cloud for 24/7 server monitoring and daily database backup, or have our team optimize your on-prem database.
Our approach to Endur Managed Services gives you flexibility as your needs change. With meaningful, attainable, and measurable goals, managed services improves your ROI through the right analytics and optimization.