Five Ways CIOs Can Leverage CTRM Expertise On Demand

Modern business demands require more than merely managing the status quo for CTRM platforms. Whether executives seek to integrate their platform with other systems, provide data transparency to front office users, for instance, or reduce their total cost of ownership for the system, expertise is demanded.  

Value Creed’s teams of technical and functional experts enable your organization to achieve your goals at every stage of the CTRM journey in five unique ways.

Holistic oversight

Teams mired in CTRM maintenance must allocate their time to short-term needs, rather than strategic programs.
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Increased data capabilities

Now more than ever, data is seen as a corporate asset. Integrating your CTRM with data sources makes business use of this asset possible.
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Wide-ranging expertise

In-house teams build skills and knowledge, yet Value Creed's technical and functional expertise aids in fulfilling complex demands.
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Dual-time zone model

Latent issues are resolved overnight thanks to teams working across time zones for more efficient success.
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Global experience

Our experts have worked with CTRM teams across the globe, providing a wealth of insight to each valued client.

Why Value Creed's Expertise On Demand is a Game Changer

There was a time when in-house CTRM experts could effectively handle most issues in their commodity management software. Yet the 24/7 nature of modern commodity trading and risk management requires new, more creative solutions for a rapidly evolving market.

Value Creed’s Expertise on Demand offering bridges the gap between the client’s bottom-line needs and the decades of experience available from an outsourced team. This flexible alternative to full-time staffing enables your IT budget to go further for key programs like these:

In order to meet the demands of cost of ownership improvements, Value Creed’s dual timezone support gives CIOs the capacity they need for diverse projects. These may include: scoping and developing new CTRM functionality, creating and testing custom extensions, outsourcing repetitive business processes, building dynamic dashboards for decision making and monitoring performance overnight and during the work-day.  

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Data Smart™ Solutions for Every Level of Your Business

Data Smart™ desilos your data and places it in the hands of key users, data analysts, and decision-makers. This innovative solution engineers a complete data catalog, transcending data quality issues and optimizing DataOps methodology.

Three Business Critical Dimensions of CTRM Know-how

Each individual working within an Expertise on Demand team possesses a multitude of knowledge from working across multiple accounts. They are familiar with a platform not from a single previous client, but in many different environments, making them more agile when approaching familiar challenges.  This uniquely specialized expertise pays off in a number of ways:

Integration
A given vendor can lend valuable support in the early days of implementation, yet when it comes to scaling CTRM needs with market growth, integrations are essential. ValueCreed’s Expertise on Demand consultants can re-architect entirely new solutions or supply key performance upgrades that vastly reduce performance times, often from hours to minutes.
P&L Reporting
Reducing the performance time within CTRM reporting opens up more possibilities for data. Profit and Loss statements, in particular, benefit from on demand expertise, given the up-to-the-minute nature of the data needed to gain key insights.
Inventory Valuation
Objective insights in inventory valuation are essential. A given CTRM software vendor often lacks the in-depth knowledge of a company’s inventory assets and valuation methods. On demand expertise tailors solutions to valuing inventory, no matter the size or shape.
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To a team of on demand CTRM experts, no problem is completely new. Successful businesses know what they need to accomplish to meet their long and short-term goals—Value Creed’s expertise on demand bridges that gap between ‘would’ and ‘can.’

 

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CTRM Application Support is often very narrowly defined and is usually not customer-focused. According to IEEE application support is “the process of modifying an application or its component after delivery to correct faults, improve performances or other attributes, or adapt to a change environment.” The definition itself showcases application support as a post-production Go-Live task and includes activities that keep the application operational i.e. fixing bugs and mistakes as well as continually evolving it to meet the businesses needs.. Here are best the practices to effectively and efficiently support a CTRM Application.

Pre Go Live Activities

  • Planning for post Go-Live operations – Planning an application support strategy help ensures that the service provider is prepared to manage the cost and risks associated with initiating any new service.
  • Operational Supportability – Designing and development of new or changed services for introduction into the Production Environment. Defining the operational supportability helps in organizing the resources that will be required during the application support without any disruptions.
  • Logistics determination – Determines the physical assets to successfully implement the application support process – Infrastructure and Architecture.    

Post Go Live Activities

  • Application Modifications – Modifying and transiting new or changed services into the Production Environment. Also ensures the readiness of the service provider to provide any modifications required in the CTRM application post Go-Live.
  • User Manuals and Trainings – User Manuals & Run Books to be provide to the end users along with proper trainings on the new functionality introduced in the CTRM Application.
  • Operating a Help Desk – Setting up a dedicated Help Desk to perform the day –to-day operations of the process It is also where the performance metrics for the service are gathered and reported and value is realized.
  • Testing and Quality Assurance – Performing Regression Test before deployment of the fixes in the Production Environment and to ensure that it does not disrupt the existing functions in the live system. Quality of the application to be measured closely with defect metrics.
  • Technical Assistance – Different technical support levels to be defined on the basis of the nature and criticality of the issue raised by the end user along with the SLA agreed upon with the client to provide the resolution on time.
CTRM Application Support requires a well-managed approach to maximize efficiency and effectiveness and help your system run smoothly. Failure to provide managed application support can easily lead to failure of confidence in the overall CTRM Application. We at Value Creed have identified CTRM Application Support as a needing a complete, holistic approach rather than a being viewed as just a ‘bug fixing’ task. The Value Creed approach to managed services which provides comprehensive 24 hour support and diagnostics of your operating environment, our outsourced application support to enhance and augment your internal team and our Run Smart™ SLA to guarantee an industry leading level of commitment and response ensure that your ongoing support fulfills your needs and allows you to achieve the confidence in the system that you set out for from the beginning. To know more on how Value Creed can build an optimal CTRM Application Support system for your organization, partner with us today.