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To Outsource, or Not to Outsource with CTRM: Finding The Solution That Works Best For Your Business

If there’s one historic certainty in the commodities industry, it’s that everything is uncertain.

This is particularly true today, when an ever-changing business landscape of technology and geopolitics can present unique challenges to those vying to stay competitive. Your CTRM application is a business-critical platform, yet due to its complex nature, finding a reliable and reasonable run-operate support option poses a deceptively simple quandary: Do you outsource, or not?

If a business decides not to outsource, they will often try one of two options:

Option 1: Hire an individual who is already experienced in the application with a high level of capability.

Option 2: Hire and train a recruit with minimal CTRM experience and train them up to the challenge.

The problem with this binary choice is that neither scenario is ideal. Here’s why.

Hiring for Experience

Perhaps the first option seems the more viable of the two. You hire a staff member who already knows the application inside and out, with experience in day-to-day CTRM requirements. On a scale of one to 10, their application capability ranks a 9 or 10.

This person may start out strong, but their capability will likely dull over time due to their myopic focus on your internal use case. They will start to lose the broad frame of reference native to consulting practices, focus on the status quo and, as a result, recommend fewer optimizations for your users. When this happens, user satisfaction – from the front office to the back office – tends to wane for both your experts and users alike.

Building from Scratch

With that in mind, perhaps you decide to avoid the expense and eroding efficiency of a ready-made expert, instead opting to train a specialist internally from a “blank slate.” With the right training, this raw recruit could learn the application precisely the way your company uses it. In turn, you could call upon them to build your own dedicated application support team from the ground up.

While it might seem like a cost savings on the surface, this method is also expensive. Missteps and false starts aside, as your staff’s capability increases with time and experience, these individuals will become highly attractive to consulting agencies that look for the same, rare skill set you invested in them. With the lure of higher pay and benefits elsewhere, this may lead to large amounts of turnover and a never-ending cycle of: recruit, hire, train, lose—recruit, hire, train, lose, repeat.

Now Consider The 3rd Option—Value Creed’s Outsourcing for CTRM Run Operate Support

This leads us back to our original question: Is it better to outsource your CTRM services, or not? As we’ve explored, full-time staffing, whether expert or newcomer, presents a host of challenges that are often problematic or resource-intensive in a way that still doesn’t provide the kind of consideration your business needs.

Value Creed enables you to flexibly define your CTRM Run Operate support needs so your team is optimized, not replaced.

We give you the best of both worlds. You are guaranteed world-class expertise, the effective “Navy Seals” of the industry, that will not decline with time. We continually invest in our experts so they remain innovative in the application across a variety of industries. Plus, you’re not hiring one person across all capabilities front office to the back office – with experience where it matters most to your business.

Our team has deep competency in all of the following functional, business process and technical operations areas of CTRM applications so you can rely on one partner as your business needs evolve.

Variety Of Talent

Accelerating Value, While Lowering Overhead Costs

Your CTRM solution requires top talent from various disciplines. They’re all here – dedicated specifically to making you successful in a unique approach enabling you to tap into the knowledge workers you need, only when you need them.


Why Traditional Consulting Falls Short

Traditional consulting usually takes the form of either a per-project basis or a set number of hours towards a goal or task. The former is normally expensive and has minimal flexibility, while the latter has no guarantee of matching your particular problem to a provider with the necessary skills.

Both approaches are ultimately a losing proposition, and neither is designed to support your organizational needs in a way that is both cost-effective and efficient.

You Need Another Way. We Have It.

Value Creed has a business philosophy that is at the core of everything we do. How we are different, what we can do for your business—all of it can be summed up by the five business pillars that best define us:

  • Recruit & Retain Top Talent: Our team is the foundation of everything we do. We find the most knowledgeable experts in the world and leverage their peerless talent to your advantage.
  • Drive Innovation: A company in an ever-changing business environment cannot afford to be reactionary. We strive to ensure that your business has the on-demand tools it needs to become a trend-setter, never a trend-follower.
  • Extend for Excellence: Aligning your CTRM application to your business needs does not always conform to your available bandwidth. We take the guesswork out of integrating front-office operations to back-end systems management. No excuses, just results.
  • CTRM Differentiation: We optimize your CTRM at every point that it impacts your business, ensuring that that we fully coordinate with your executive, business, and technology teams to differentiate you from your competition.
  • Quantify the Results: We provide 24/7/365 access and visibility on every aspect of what we do for you. From system health to addressed anomalies, business reviews to recommended improvements, we seek to build solid business relationships with every deployment.

Signs That Value Creed is Right For Your Business
Of course, business needs vary greatly across the industry spectrum, but if any (or all) of these scenarios sound familiar, perhaps it’s time to outsource your CTRM application support:

  1. A change in the trajectory of your users’ satisfaction. There’s a declining level of
    satisfaction amongst your user base that indicates a lack of innovation, a lack of
    attentiveness, or misaligned priorities amongst your support team.
  2. A shift in your company’s business model with regard to commodity, complexity or size.
    Suddenly you find yourself in need of a different type of support for your CTRM solution.
  3. Speed of CTRM improvements. You’ve determined that you need to change the velocity of how your system is supported, and need to get things up and moving fast.

CTRM Managed Services Priced Right

Our CTRM Managed Services are priced to be competitive, while still giving you access to the best in the business. Keep your team focused on scoping new requirements and managing high-value requirements – leave the repetitive, day-to-day management to us.

Ready to Get Started with CTRM BPO Services?

Let’s Us Know