Training is integrated from inception to the end of the project. We engage the users in training during phases 1 and 2 of the upgrade process. Our team will work side by side with the users to validate the system, and provide informal one-on-one training as well as knowledge-sharing sessions, essentially helping the users “learn by doing”.
Just as testing does not begin with UAT, training does not begin with UAT. During the Upgrade Assessment phase, we establish a collaborative culture with the message, “Endur expertise is on site, feel free to engage with your questions about Endur.” We engage the users during phases 1 and 2 of the upgrade process. In addition to the training embedded in our methodology, formal training at the start of UAT is provided. We edit our training materials to use actual examples to provide a meaningful training experience. The training experience does not end at go-live.
The training approach has four elements to execute training. The first element is Training Plan & Documentation. During this, a training plan is developed based on the impact assessment and changes. The second element is testing the training material and identifying individual training needs and deficiencies. The third element focuses on training delivery, where the training participation is tracked. The last element is about refreshing and reinforcing training which details additional training if required.
Our Hyper Care team will ensure that your users are trained in any new functionality or changes to the system. It’s a support phase that follows immediately after the Upgrade Go-Live to ensure seamless adoption.
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