Efficiency, Security, and Success

PCI Managed Services

Unlock Efficiency and Drive Success with PCI Managed Services

Our offering is designed to elevate your business by driving improved customer satisfaction through seamless and secure operations. By increasing efficiency and productivity, our solutions enable you to optimize your resources, while reducing costs across your IT landscape. With enhanced risk management and a strategic alignment of IT with your core business objectives, our service ensures that your operations not only run smoothly but also support long-term growth and success.

Optimize PCI Performance with Value Creed’s RunSmart Approach

Value Creed’s RunSmart offering tackles the post-implementation challenges in the PCI landscape by ensuring 99% application uptime, optimized operations, and reduced system costs. The RunSmart program is built around two core services: Proactive Monitoring and Reactive Resolutions.

Proactive Monitoring

This service ensures data uploads, EOD validations, and 24/7 application monitoring for PCI accuracy. It includes system log reviews, quarterly health checks, and operational maturity through runbooks, workarounds, and an escalation process.

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Reactive Resolutions

Swiftly resolve issues from deal capture to invoicing with Value Creed's CTRM experts. Our ITSM process ensures efficient ticket prioritization for timely, business-focused solutions.

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Understanding PCI Managed Services Support Levels

Our PCI Managed Services are designed to offer full-spectrum support with two distinct service levels: Comprehensive and Extended, ensuring that all your needs are covered.

Comprehensive

The Comprehensive support level focuses on managing everything related to your ETRM system, spanning across the Front, Middle, and Back offices. This ensures that your critical trading, risk, and operational processes run smoothly and efficiently.

Extended

The Extended support goes beyond, offering services such as monitoring, interface management, and infrastructure support. This ensures the stability and performance of your hosted environment, as PCI operates with both client-hosted setups and PCI-hosted setups.

Holistic Coverage with RunSmart Managed Services

Our Managed Services offering provides extensive support to ensure your systems operate efficiently and securely. During a managed services project, we concentrate on essential operational elements that enhance system performance. Below is an overview of the suite of products:

Pre-End of Day (EOD) Checks

We ensure smooth trading operations with checks on upstream price sources like MorningStar, updates to holiday calendars and invoicing schedules, and alerts for unmatched deals, guaranteeing readiness before EOD triggers.

Bid to Bill Process

Manage the lifecycle of ISO products like Virtuals, P2Ps, FTRs, CRRs, and TCRs, handling settlement complexities such as ERCOT’s DAM & RTM statement timelines in GenManager and ETRM. We also design custom solutions for automatic bid/offer uploads and processing. With PCI’s real-time price download capabilities, we run analytics on charges, positions, and calculations, empowering PCI customizations for streamlined market participation and improved financial oversight.

Scheduled Tasks and Monitoring

From action task monitoring to cache management, we handle the execution and monitoring of critical processes, ensuring all your scheduled tasks and performance metrics are tracked and optimized.

Front Office and Back Office Reports

Our service includes monitoring position reports and generating detailed reports on trading activity, positions, and deal performance—vital for front and back-office operations.

Fuel Logistics and API Deal Management

From setting up pipeline charges to fixing code issues affecting deal management views, our team ensures your logistical and deal workflows function effectively.

Advanced Risk Calculations and Value at Risk (VaR)

We support risk modeling, sensitivity testing, and VaR computations, allowing users to drill down into data and manage risks with precision.

Curve Management and Deal Capture Support

We assist with managing market curves, forwards, and MtM values, and provide hands-on support for deal capture, validation, and amendments, helping users navigate complex trading systems.

Credit Limits and ICE Gateway Management

We configure and manage credit limits across commodities and resolve interface issues with ICE Gateway, ensuring that your trading limits and system integrations run smoothly.

Unlock Your PCI System’s Potential with Value Creed

Value Creed’s RunSmart offering is designed to enhance the functionality of your PCI system in practical ways. We ensure 99% application availability through continuous monitoring and prompt alerts for any issues. Our approach includes scheduled maintenance and upgrades that keep your operations running smoothly while minimizing downtime. By focusing on cost efficiency, we identify opportunities to lower expenses without compromising performance, all while providing the support needed for your team to succeed.

User Management

Data Management

Performance Optimization

Our user management practices ensure system security and integrity, while robust data management keeps your PCI data accurate and reliable. We also prioritize performance optimization, allowing us to spot anomalies and improvement areas easily. Comprehensive training and education empower your team, enhancing their understanding of the system and boosting productivity.

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Explore our suite of solutions designed to empower your trading and risk management functions. Partner with us for a transformative CTRM experience that drives success in today’s ever-evolving markets.

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PCI Managed Services

Unlock Efficiency and Drive Success with PCI Managed Services

Optimize PCI Performance with Value Creed’s RunSmart Approach

Proactive Monitoring​

Reactive Resolutions​

Understanding PCI Managed Services Support Levels

Comprehensive

Extended

Holistic Coverage with RunSmart Managed Services

Unlock Your PCI System’s Potential with Value Creed

User Management

Data Management

Performance Optimization

Recommended Resources

Ready to get started?

Proactive Monitoring

Reactive Resolutions