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value creed CTRM Managed services

Reactive Monitoring

Daytime Monitoring & Support for Business Users

Reactive resolutions help with the heavy lifting that occurs during your daytime working hours. Whether you need custom reports, technical upgrades, user support, or even new workarounds using your standard software, Our CTRM experts are ready to provide actionable, on-demand solutions to boost your business success.

Daytime Issue Resolution Management Process

Reactive resolutions address daily issues from business users and IT teams. Value Creed’s CTRM experts work with client users and IT support to solve new and complex problems in CTRM systems and critical applications. Daytime managed services let your IT staff leverage Value Creed’s expertise for Level 1, 2, and 3 support requests.

Fix

Enhance

Create

Value Creed Levels of Support

Daytime Reactive Managed Services Keep Users Satisfied and IT Teams Productive as Tickets and Demands for Support are Tackled Throughout the day Ranging from Critical Needs to Basic Instructional Support

LEVEL 1

Basic Level of
Engagement

Basic Help Desk Resolution- Resolve user questions regarding functionality quickly or escalate to Level 2

LEVEL 2

Advanced Level
Support

More In-Depth Support - Solve more difficult customer problems in limited time or escalate to Level 3

LEVEL 3

Critical Escalation by Expert Resources

Basic Help Desk Resolution- Resolve user questions regarding functionality quickly or escalate to Level 2

Why Choose Value Creed for CTRM Managed Services?

Our approach to Endur Managed Services gives you flexibility as your needs change. With meaningful, attainable, and measurable goals, managed services improves your ROI through the right analytics and optimization.

Run Smart SLA Promise

99%
Uptime

24/7 management of your infrastructure & critical application functions.

Lower Cost of System Management

Greater reliability and performance at a lower cost.

Optimized
Operations

Increased reliability and performance at a lower cost than traditional approaches.

Ready to get started?

Explore our suite of solutions designed to empower your trading and risk management functions. Partner with us for a transformative CTRM experience that drives success in today’s ever-evolving markets.

Get In Touch

+1 (833)-282-7333 | info@valuecreed.com

By calling or texting this number +1-833-282-7333, Customers agree to receive text messages. If you no longer wish to receive text messages,
you may opt out at any time by replying “STOP.”

© 2024 Value Creed

All Rights Reserved

Get In Touch

+1 (833)-282-7333 | info@valuecreed.com

By calling or texting this number (833) 282-7333, Customers agree to receive text messages. If you no longer wish to receive text messages,
you may opt out at any time by replying “STOP.”

© 2024 Value Creed

All Rights Reserved