The client, a regional company providing upstream and midstream oil and natural gas services contacted Value Creed when it encountered difficulties during its platform upgrade. Specifically, the company needed to overcome quality control and implementation issues. We delivered critical support for the client’s in-progress CTRM upgrade.

KEY RESULTS

100%

Error Free Resolutions

Achieving precision and accuracy in every solution.

100%

Mitigation From Day1

Ensuring robust risk management and proactive solutions from day one.

100%

Protracted Training

Streamline your learning with concise, impactful training—no extended sessions required

100%

Responsive, Priority Service

Swift, prioritized support designed for your urgent needs.

Strategic Approach to Project Success

Value Creed rapidly resolved issues during a CTRM platform upgrade for an oil and gas company, delivering precise solutions and training, overcoming vendor failures, and ensuring a seamless transition.

Expertise on Demand

Insufficient in-house resources and vendor support
Deep into its CTRM platform upgrade, the client saw one of its key people leave the organization, placing undue burden on its remaining IT technician. When the vendor failed to fulfil that gap Value Creed jumped in and were able to provide quicker solutions to their existing challenges around resourcing.

Upgrade Services

Migration Assurance for Custom Event scripts and Extensions
The company also needed help migrating several external class events and extensions that it had developed and written in-house to the new platform. The company felt the vendor’s quality assurance measures were not being implemented and resolved quickly enough. Value Creed stepped in to bring the upgrade online, creating multiple workarounds with the insight of CTRM/ETRM functional and technical expertise to keep the company’s traders and analysts productive.

Critical Issue Resolution
Value Creed remediated the class events and other critical issues in just two weeks. As will all our implementation projects, we hit the ground running, immediately assessed the situation, and picked up where the original provider had fallen short. As usual, our experts led, advised, and guided our partner’s internal team, extending their capabilities and ensuring seamless customer onboarding.

Value Creed Services Mobilized

Expertise on Demand

An experienced team and sophisticated technology combine to deliver feature-rich functionality and operability. You pay only for the services you need when you need them.

Upgrade Services

Customer-first service to bring your upgrades online quickly and seamlessly, with minimal disruption of your workflow. Dedication that outperforms vendors.

Key Takeaways

This case highlights a common scenario. Value Creed is seeing projects initiated by vendors or purported “partners” who lack the resources and know-how to complete them to the customers’ satisfaction. Value Creed mobilizes its resources to clean up the mess and cut through the snags. If you’re experiencing similar hang-ups or want to ensure they don’t delay your software upgrade, contact Value Creed today.

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+1 (833)-282-7333 | info@valuecreed.com

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Get In Touch

+1 (833)-282-7333 | info@valuecreed.com

By calling or texting this number (833) 282-7333, Customers agree to receive text messages. If you no longer wish to receive text messages,
you may opt out at any time by replying “STOP.”

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CTRM Customization and Extension Migration for Diversified Energy Organization with 100% Accuracy

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