Relationship Engagement And Customer Hub

REACH

One Platform for Every Business Relationship

REACH (Relationship Engagement and Customer Hub) is an enterprise collaboration platform connecting customers, suppliers, partners, counterparties, and internal teams through one secure digital workspace. Built for fuel, power, renewables, commodities, logistics, and industrial operations, it streamlines information exchange, automates business processes, and integrates with existing enterprise systems to improve collaboration, visibility, and efficiency.

Built for Complex Business Relationships

Business relationships have become increasingly complex, but the systems supporting them often haven’t kept pace. Organizations today collaborate with customers, suppliers, partners, counterparties, and service providers across hundreds of operational interactions every day. Contracts, document exchanges, approvals, requests, compliance activities, and operational updates are often spread across multiple enterprise systems, email threads, spreadsheets, and shared repositories.

As these relationships grow, teams spend more time coordinating information, tracking documents, following up on requests, and reconciling activities across disconnected systems than driving business outcomes. The result is slower response times, limited operational visibility, inconsistent stakeholder experiences, and increasing administrative effort. Organizations need a better way to connect external stakeholders with internal teams, business processes, and enterprise applications through a single, governed digital experience.

Ideal For

Energy • Commodities • Manufacturing • Logistics • Industrial Enterprises

Business Users

Commercial • Operations • Customer Success • Finance • Supply Chain

Integrates With

ETRM • ERP • CRM • Document Management • Pricing • Logistics

VIDEO

Experience REACH

See how REACH connects external collaboration with
the processes and systems that drive your operations.

Connecting Your Business Ecosystem

Your enterprise applications already manage critical business functions. REACH extends those investments by providing a secure collaboration layer that connects external stakeholders with your internal operations. Instead of navigating multiple applications or relying on emails, spreadsheets, and manual communication, users interact through a single intuitive platform where they can exchange information, upload documents, submit requests, complete approvals, track activities, and participate in operational workflows.

Behind the scenes, REACH validates information at the point of entry before securely exchanging structured data with the enterprise applications that remain your systems of record. This ensures that information stays accurate, synchronized, and accessible while allowing each application to continue performing its intended function. The result is a connected business ecosystem where people, processes, and enterprise technology work together seamlessly without disrupting your existing investments.

One platform. One connected experience. Every interaction.

Built Beyond Traditional Portals

Modern organizations often rely on a combination of CRM platforms, document repositories, workflow tools, and customer portals to manage external collaboration. While each serves an important purpose, they are typically designed to solve individual business functions rather than manage complete business relationships.

Built for individual functions such as CRM, document sharing, or service requests.
Information spread across multiple systems and communication channels.
Manual coordination between customers, suppliers, and internal teams.
Generic portals with limited business process support.
Separate tools for document exchange, approvals, and collaboration.
Delayed updates and inconsistent information across business systems.
Limited visibility into operational activities.

Built to manage end-to-end business relationships from a single platform.
Connected collaboration with data synchronized across existing systems of record.
One connected experience for customers, partners, counterparties, and internal teams.
Configurable to your operating model
Integrated platform with self-service, workflow automation, and document management.
Accurate, synchronized information across enterprise applications in real time.
Real-time visibility, auditability, and governance.

Your Infrastructure. Your Data. Your Control.

Modern collaboration should never require organizations to compromise on ownership, security, or governance.

Unlike traditional multi-tenant SaaS platforms, REACH is deployed within your own infrastructure, giving your organization complete control over where the platform runs, how information is governed, and how operational standards are applied.

Your Data Stays Under Your Control

You retain complete ownership of your business and operational data. Information remains within your environment and is never stored in a vendor-operated tenant. There is no extraction exercise at contract renewal and no third-party custody of your commercial records.

Deploy Where Your Business Requires

REACH is deployed in the environment and location of your choice, allowing you to meet data residency, localization, and regulatory requirements through your own infrastructure strategy rather than a vendor-defined regional roadmap.

Extend Your Existing Security Model

REACH operates within the security, identity, monitoring, backup, audit, and compliance framework your organization already manages. Existing authentication, authorization, monitoring, and governance controls continue to apply, eliminating the need for a separate vendor-managed security environment.

Simplify Compliance

Because information never leaves your environment, REACH does not introduce an additional data processor, vendor-hosted tenant, or unnecessary cross-border data transfers into your compliance posture, helping organizations maintain governance with greater confidence.

Govern Availability on Your Terms

Availability, disaster recovery, maintenance windows, and change management follow your operational standards, not a vendor-controlled release schedule. The result is an enterprise platform that delivers the flexibility of a modern digital experience while preserving the ownership, security, and governance your organization already depends on.

Built for Every Business Process

REACH adapts to a wide range of operational processes without changing your underlying enterprise applications.

Customer & Counterparty Onboarding

Supplier & Partner Collaboration

Self-Service
Experiences

Operational Requests
& Approvals

Document Exchange & Information Management

Contract & Obligation Management

Workflow
Automation

Compliance & Audit Support

99% Faster Customer Collaboration for Renewable Power Producers with REACH

Case Study

99% Faster Customer Response Cycles

Value Creed optimized End-of-Day (EOD) processes for a global trading firm by integrating Endur with external systems through a DB Connect solution. This approach improved agility by 45%, reduced EOD runtimes by 1.5 hours, and saved $250,000 in costs. The streamlined processes enhanced operational efficiency and decision-making, unlocking additional services and capabilities.

Platform CapabilitiesThat Power Your Business

REACH combines powerful platform capabilities that enable organizations to configure and manage external collaboration from a single solution.

Secure Stakeholder Workspace

Provide customers, suppliers, partners, and counterparties with a secure, role-based environment for collaboration.

Configurable Workflow Engine

Digitize approvals, business rules, reminders, task assignments, and operational workflows without custom development.

Centralized Document Repository

Maintain a governed repository for operational documents, commercial records, and supporting information with secure access and complete version control.

Self-Service Portals

Enable users to submit requests, upload documents, track activities, manage tasks, and receive automated notifications independently.

Enterprise Integration Framework

Exchange validated information with ETRM, ERP, CRM, pricing, logistics, finance, and document management platforms while preserving existing systems of record.

Configurable Business Solutions

Configure workflows, forms, roles, entitlements, notifications, document types, and business rules as needs evolve, without modifying enterprise applications or maintaining a custom platform fork.

Designed for Complex Business Networks

Managing relationships with one customer is simple. Managing hundreds of customers, suppliers, counterparties, logistics providers, and partners across multiple business processes is not. REACH is purpose-built for organizations that operate complex business ecosystems, allowing multiple external organizations to collaborate securely through a single platform while maintaining complete operational separation, governance, and visibility.

Support customers, suppliers, partners, counterparties, and service providers within a single platform while ensuring each organization interacts only with the information and processes relevant to them.

Control access through enterprise identity federation, role-based permissions, and Zero Trust principles. Users see only the information, documents, workflows, and actions appropriate to their role, without exposing the platform directly to the public internet.

Apply configurable business rules, approval paths, submission windows, cut-off times, and workflow controls that standardize operations across every external organization.

Every submission, approval, document exchange, workflow action, and user activity is captured as a timestamped, attributable record, providing complete traceability for operational governance and regulatory compliance.

Role-based onboarding, guided access, and intuitive self-service experiences help customers, suppliers, and partners complete their first successful transaction quickly while reducing dependency on internal support teams.

A Proven Path to Deployment

Every REACH implementation follows a structured delivery approach designed to accelerate adoption while minimizing operational disruption.

Step 1

Discover

Understand business processes,
stakeholder journeys, and operational requirements.

Step 2

Configure

Configure workflows, forms, roles,
document types, notifications, and business rules.

Step 3

Integrate

Connect REACH with the enterprise applications that remain your systems of record.

Step 4

Validate

Test integrations, workflows,
security, and business
scenarios.

Step 5

Pilot

Validate the solution with a
controlled group of real
external users.

Step 6

Roll Out

Deploy progressively across business
units, counterparties, regions, or operating groups.

READY TO SEE REACH IN ACTION?

Schedule a personalized demonstration to discover how REACH can help your organization collaborate more efficiently, operate with greater visibility, and accelerate digital transformation.

Transform External Collaboration with Value Creed

Value Creed builds intelligent accelerators that address the unique operational challenges of the energy industry. REACH is purpose-built to help organizations modernize external collaboration, streamline business processes, and maximize the value of their existing enterprise technology investments.

From improving customer and supplier engagement to digitizing complex operational workflows, REACH is configured around the way your business operates, not the other way around.

Explore Our Case Studies On REACH

99% Faster Customer Collaboration for Renewable Power Producers with REACH

Achieving 100% Automated Report Validation Across Aviation Fuel Operations with Value Creed's RADAR

Modernizing Trade Reconciliation with Value Creed's RADAR Improves Reconciliation Efficiency by 85%

Ready to get started?

Explore our suite of solutions designed to empower your trading and risk management functions. Partner with us for a transformative CTRM experience that drives success in today’s ever-evolving markets.

Home

Who We Are

Our Services

Featured Insights

Culture & Careers

LearnSmart

Contact Us

CBOL

Advisory Services

Business Process Optimization

Energy Risk Management

Software Selection

Program Management

Power Purchase Agreement (PPA) Management

Data Journey

DAER

Data Driven Success

Data Transformation

Database Migration

RightAngle

Other CTRM Products

Allegro

RightAngle

Endur

PCI

Other CTRM Products

Allegro

RightAngle

Endur

Other CTRM Products

Automation Tool For Allegro (ATA)

RightAngle

Endur

Other CTRM Products

Allegro

RightAngle

Other CTRM Products

CTRM Journey

CTRM Training

Allegro

RightAngle

Endur

CTRM Implementation

Allegro

RightAngle

Endur

Other CTRM Products

PCI

A2

Salesforce

iRely

Consultant's Journey

Culture

Cohort

Fast

Executive

Wellness

Entrepreneurship

Learn by Example

Workcation

Gaming Zone

Catalyst

Client Training

Careers

Intelligent Automation

RightAngle

Other CTRM Products

RightAngle

Endur

Other CTRM Products

REACH

REACH

One Platform for Every Business Relationship

Built for Complex Business Relationships

Ideal For

Business Users

Integrates With

Experience REACH

Connecting Your Business Ecosystem

One platform. One connected experience. Every interaction.

Self-Service
Experiences

Operational Requests
& Approvals

Workflow
Automation