The energy and commodities arm of a large Diversified Trading firm sought robust support for its end-of-day processes and after-hours system monitoring in addition to business-day user support needs related to the CTRM platform. Value Creed’s CTRM Managed Services supplemented the firm’s in-house IT resources, maintaining efficiencies, troubleshooting report preparation, and quickly resolving traders’ challenges. Impressed with Value Creed’s thorough understanding of complex CTRM platforms, the company within a few months expanded its relationship with Value Creed, adding 35 percent more monthly support hours.