A leading Energy Company based out of Houston found itself at a crossroads when it needed assistance with upgrading its ETRM system. Lacking prior experience in such complex technical endeavors, the company sought expert guidance to navigate this crucial upgrade process. The current version of their ETRM system lacked the most recent functionalities and had limited performance enhancement features.

The absence of these updated features posed challenges in the inventory reconciliation process, resulting in data mismatches. Furthermore, accessing the system through a Terminal server added connectivity issues. Additionally, the business team had a limited understanding of the latest version and its features. The overall situation emphasized the urgent necessity for an upgrade that seamlessly integrates advancements without disrupting the intricate existing functionalities of the business teams.