Streamlined Managed Services for Optimal Performance

Managed Services

RunSmart™ Gives You the Power

Value Creed’s Endur Managed Services provides a comprehensive suite of solutions to address critical challenges faced by energy companies using Endur. Our RunSmart™ offering is designed to streamline operations, ensure compliance, and optimize system performance across the Endur landscape. The services include:

Endur Challenges That Demand Expert Solutions

Endur’s complex architecture can lead to post-implementation challenges like report delays (e.g., risk exposure, SOX audits), price loading errors, and employee burnout from extended issue resolution times. These issues often prompt concerns, bespoke solutions, and increased landscape complexity. Common challenges for Endur users include:

End of Day Support

Challenges

User Desktop Management

Challenges

Operational Services Support

Challenges

Performance Issues

Challenges

Simulations & TPM Issues

Challenges

Regulatory and Compliance

Challenges

Data Archiving and Purging

Challenges

Optimize Your Endur System with RunSmart™ Services

Proactive
Monitoring

Round-the-clock monitoring of the Endur application landscape, resolving errors overnight to ensure that your trading business is ready by morning.

Proactive Support Services

Monitor System Tasks and Scheduled Jobs
Monitor Application & DB Server
Monitor the Workflows in Service Manager
Monitor Interfaces
Monitor the Workflow Logs
Monitor APM & Data PurgPerforming
Monitor EODs – Valuation & Reporting
Perform & Support User Defined Processes
Ensure Application Availability
Perform Quarterly Health Check-ups

Reactive
Resolution

On-demand support during business hours, covering everything from custom workflows to user support, technical upgrades, and issue resolution.

Reactive Support Services

Day to Day User Issues (Level 1 & 2 Support)
Active Position Manager Cluster
Create Custom Reports
Create Workflow Processes
Modeling of new business or fix current setup
Support User Deﬁned Process
Create Integrations with 3rd Party Software
Technical Upgrades
Support Valuation and Invoicing Processes
Enhance Existing Customizations
Create PnL Explain, MtM, & Risk reports
Find workarounds with standard Software

Cloud Infrastructure & Monitoring

Hosting Endur on cloud platforms like Azure or AWS, delivering 24/7 server monitoring, daily database backups, and insights for improved scalability and compliance.

Cloud Support Services

Host your Endur application in the AWS or Azure Cloud
Server monitoring for availability, connectivity, storage space & CPU
Daily Production Database Backup & TMinus1 refresh
Log ticket for any issue found during Monitoring
Monitor your application 24×7 in the AWS or Azure Cloud
Server Patching & Application Log Cleanup
DB Log Cleanup & Scheduled SQL Jobs Monitoring
Resolve the issue and close the ticket

The Endur ETRM Journey

Endur’s journey within your organization begins with implementation and evolves into strategic optimization. Value Creed’s Endur Managed Services guide you through each stage, ensuring smooth operations, compliance, and maximized value from your Endur system.

Business Case Development

Tailored to ensure data integrity, compliance, scalability, and user acceptance, aligning with business processes and future growth.

System Selection Engagement

Endur is evaluated to fit trading operations and risk management, seamlessly integrating customizations, regulatory compliance, and minimizing reporting errors.

Roadmap Development

A structured implementation roadmap, outlining timelines and milestones, sets a clear path for successful Endur adoption.

Streamlining Application Support

Value Creed’s Endur Managed Services tackle daily challenges in Deal Capture, Risk Management, Settlements, Scheduling, and Operations, ensuring regulatory compliance and boosting efficiency.

Optimizing Enterprise Architecture & Capabilities

Post-implementation, organizations can optimize their IT infrastructure, integrate Endur with ERP systems like SAP, and enhance workflows using tools such as regulatory reporting systems and data warehouses.

Endur Implementation & Stabilization

Integration into the existing environment with support for EOD processes, servers, simulations, and data integration. Our team ensures quick issue resolution to avoid disruptions.

RunSmart™ Service Model

Overnight monitoring of your entire Endur application landscape ensures errors are identified and resolved before your trading day starts.
Monitoring critical workflows in Service Manager, including pre-End of Day (EOD) checks and APM monitoring.
Interface data uploads and purging, along with dashboard generation and health checks.
Round-the-clock application and database monitoring.
Maintaining detailed runbooks to document historical issues and workarounds.
Quarterly health checks and escalations based on a well-defined matrix.

On-demand support during business hours to address urgent business and IT needs, covering key areas such as deal capture, risk management, settlements, and invoicing.
Handling technical challenges like database issues, user-defined simulations, and workflow failures.
Customization support, reporting, integration fixes, and infrastructure resolutions.
Managed during business hours for critical issues like database errors, integration failures, and TPM breakdowns.
Follows a structured ITSM process for incident, change, and problem management.
Leveraging tools like JIRA/ServiceNow for ticketing, resolution tracking, and SLAs.

Continuous monitoring of cloud-hosted Endur environments (AWS, Azure) for 24/7 server and application health.
Daily database backups, log cleanups, and compliance with regulatory standards like SOX.
Real-time alerts for high resource utilization, security threats, and cost-saving optimizations without compromising performance.
Hosting in AWS or Azure, including security threat detection and cost optimization without compromising performance.
Adherence to regulatory standards like SOX, HIPAA, GDPR.
Real-time alerts for high resource utilization, security breaches, and cost optimizations.

Key Features and Benefits of Value Creed’s RunSmart™

99% Uptime

Continuous management of infrastructure and critical applications, ensuring minimal disruption.

Optimized Costs

Identification of cost-saving opportunities without compromising performance or compliance.

Data Management

Ensuring data accuracy, quality,
and integration with external
systems.

User Management

Efficient handling of user accounts, permissions, and access controls for enhanced security.

Regulatory Compliance

SOX adherence and risk
mitigation for all Endur-related
systems.

Training & Education

Ongoing training for users to maximize productivity and process
understanding.

Vendor Management

Effective coordination with Endur vendors for software maintenance and upgrades.

Key Considerations for an Optimal Support Model

Support Team Structure and Expertise

The support team brings expertise in Endur’s functionalities, configurations, and integrations, ensuring effective solutions for complex ETRM needs. With deep knowledge of ETRM, the team provides domain-specific support. Skilled in hosting Endur on Azure/AWS, they offer proactive monitoring, server maintenance, and 24/7 global coverage for seamless operations.

Monitoring and
Alerting

System reliability is ensured through proactive monitoring with robust tools to track health and performance metrics. Automated real-time alerts promptly identify critical events, while an efficient incident management process enables swift response and resolution, minimizing downtime and ensuring operational continuity.

Security and Compliance

Data security is prioritized through strict adherence to protocols that safeguard sensitive information. Compliance with industry regulations and internal policies is ensured, with regular security audits conducted to identify and address vulnerabilities effectively.

Performance Optimization

To ensure optimal efficiency, regular performance tuning is conducted for continuous monitoring and optimization. Proactive capacity planning prepares the infrastructure for future growth, ensuring seamless scalability to handle increasing workloads.

Regular Reviews and Documentation

A comprehensive knowledge base to provide centralized, detailed resources for troubleshooting and FAQs, with regular updates to reflect best practices. Performance reviews help identify areas for improvement, while customer feedback is used to continuously refine services and address client needs effectively.

Cost
Optimization

A rightsized team is employed to ensure efficient operations, optimizing resource allocation. Automation reduces manual effort and costs by streamlining processes, while effective licensing management tracks and controls subscription usage to minimize expenses.

Value Creed's Commitment to SLAs in Managed Services

Value Creed recognizes that Service Level Agreements (SLAs) are key to successful managed services. They set clear expectations for performance, response times, and resolution, ensuring reliable service. In sustainment mode, SLAs help maintain system stability, minimize downtime, and ensure business continuity. Categorized by impact and urgency, our SLAs provide tailored support for seamless, long-term operations.

Impact

Impact levels range from Enterprise level, which involves a complete outage affecting all users and critical processes, to User level, which impacts a single user with non-critical issues. In between, the Site/Department level affects specific locations or critical users with degraded processes, while the Multiple Users level involves several users experiencing non-critical or degraded processes.

Urgency

Urgency levels range from Immediate, requiring swift action to prevent significant damage, to Urgent, which demands prompt attention to avoid potential harm within days. Quickly situations need planned action to minimize disruption, while Attention covers non-urgent cases where users can continue working with alternate processes or workarounds.

24/7 Endur Support and Swift Resolutions with Value Creed

Choose Value Creed’s RunSmart™ for reliable Endur Managed Services that ensure your business runs smoothly with 24/7 monitoring, quick issue resolution, and cost-efficient operations. Whether you need cloud infrastructure management or customized workflow fixes, we have the expertise to meet your needs. With in-depth knowledge of Endur and energy trading, we deliver tailored solutions that enhance system performance and drive efficiency. Our team’s deep understanding ensures your operations are always running at their best.

Recommended Resources

Midstream Company Achieves 65% Execution Certainty with Endur Upgrade Assessment

Midstream Company Achieves 80% Execution Certainty with Endur Upgrade Assessment

Global Firm Sees 37% Data Accuracy Boost After Endur Middleware Integration

Global Firm Sees 70% Data Accuracy Boost After Endur Middleware Integration

Enhancing Endur ETRM Performance results in 60% Load Reduction

Enhancing Endur ETRM Performance results in 90% Production Outage Reduction

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Managed Services

RunSmart™ Gives You the Power

Endur Challenges That Demand Expert Solutions

Challenges

Challenges

Challenges

Challenges

Challenges

Challenges

Challenges

Optimize Your Endur System with RunSmart™ Services

Proactive Monitoring

Reactive Resolution

Cloud Infrastructure & Monitoring

The Endur ETRM Journey

Business Case Development

System Selection Engagement

Roadmap Development

Streamlining Application Support

Optimizing Enterprise Architecture & Capabilities

Endur Implementation & Stabilization

RunSmart™ Service Model

Proactive
Monitoring

Reactive
Resolution

Monitoring and
Alerting

Cost
Optimization