A leading power and gas utility in the Northeastern United States operating with multiple ETRM software tools faced a critical challenge. Their existing ETRM software, essential for managing core operations, was nearing its end-of-support phase, posing a risk to core business processes. Additionally, their regulated business was implementing a separate ETRM solution. Previous support models, including in-house and outsourced IT services, had struggled to meet the evolving needs of the business.

The company engaged Value Creed to evaluate the software used by the regulated unit as a potential replacement for the current ETRM software, aiming to consolidate disparate systems into a single, streamlined solution. The chosen system needed to effectively manage front, middle, and back-office activities while seamlessly integrating with the existing technical infrastructure.