For fuel retailers handling high transaction volumes, missing Bill of Lading (BOL) records can disrupt downstream processing, particularly when each record requires manual verification and updates. A leading U.S. fuel retailer transmitted approximately 1,000 BOL records to its downstream system daily. During a five-day period, more than 350 records were reported missing each day.

Resolving these gaps involved retrieving prices from RightAngle, updating transaction details, and checking for previously transmitted records. Preparing just 100–150 records could take 3–4 hours. As missing records accumulated, the manual process placed increasing demands on support teams and introduced the risk of pricing errors and duplicate submissions. Value Creed identified an opportunity to automate these activities while retaining the necessary validation controls.