A global leader in natural gas located in Houston, Texas, develops, owns, and operates facilities that convert natural gas to methanol.  The company’s existing CTRM configuration lacked integration with other essential business processes needed for transaction reconciliation.

To address this, the company implemented various service extensions and modules for calculations and reporting. However, these workarounds led to inefficiencies, such as deviations from established workflows, sub-optimal performance, excessive manual interventions, repetitive processes, and resource strain, causing bottlenecks on critical business days. As a result, month-end account reconciliations were prolonged, risked data-entry errors, and incurred significant overtime costs.