A major refined fuel supplier needed a faster and efficient method for scheduling deliveries, removing them from the docket once deliveries were made, and reviewing and entering bills of lading into its CTRM system. The legacy process required more than 50 person-hours every day to input data accurately and confirm that the entered information was accessible. The problem was made more acute because BOLs arrived in a variety of formats, depending on the shipment mode, vendor, and customer, making it difficult for workers to easily and consistently locate the details they needed to enter.