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Streamlining Operations with CTRM

Major Petroleum Company Achieves Zero Invoice Backlogs with Business Process Outsourcing

Performance Challenge

A major petroleum company ran into bandwidth issues when moving between their existing CTRM platform and a new vendor. Our team had already been providing ad hoc services in data entry—however, Business Process Outsourcing (BPO) could bring the company’s goals to fruition more rapidly and effectively, and at a lower cost, by supplementing existing teams rather than replacing them.

How a Major Petroleum Company Uses Value Creed’s CTRM Business Process Outsourcing for Their Invoice Backlog and Needed Fixes

KEY RESULTS

0

Backlogs

Payable voucher backlog reduced from 700 in just 30 days

3

Days

To reduce months-long vendor implementation issues

30

Minutes

To reduce invoice generate process from 4 hours

Strategic Approach to Project Success

Our approach effectively reduced invoice processing times and cleared a significant backlog, all while facilitating a smooth CTRM transition.

BPO Services

Payable Vouchers Backlog Reduced
Our BPO team stepped in to not only handle the payable vouchers but to validate and make adjustments as needed within their system. This backlog was cleared within the month thanks to our 24/7 service model.
Facilitating The CTRM Transition
Our BPO team leveraged their experience with CTRM upgrades to get the transition finished within three days. This included fixing pre-existing code to reduce the invoice generation process from 4 hours to approximately 30 minutes.

Expertise on Demand

Meeting The Documentation Needs
The existing vendor lacked any documentation for their systems, leaving little direction for in-house teams. With less than 2 hours of onboarding training, the company’s in-house specialists got our BPO team up to speed on their internal workflows.

Value Creed Services Mobilized

Business Process Outsourcing

BPO Services

Business process outsourcing utilizes our staff with a deep knowledge of CTRM services to handle complicated, routine, or custom tasks for a client’s business. BPO members know their processes inside and out, enabling them to run vital services and handle crucial processes without disruption to your business..

Expertise on demand

Expertise on Demand

An experienced team and sophisticated technology combine to deliver feature-rich functionality and operability. You pay only for the services you need when you need them.

Key Takeaways

The Business Process Outsourcing team worked alongside the company’s internal team to expand their capabilities and extend their needs.  For this reason the in-house and BPO staff enjoy working together, sharing resources, ideas, and solutions that solved problems in minutes and implemented long-term solutions in days, not months.

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