After implementing a new CTRM platform a large commodities trading organization called on Value Creed to assist its users throughout the learning phase, provide ongoing help desk support, and respond to after-hours reconciliation issues and ensure timely, accurate overnight reports to inform next-day strategies.

The results:

• 55% more in-house IT staff time dedicated to high-value tasks
• 95% reduction in trading-day delays caused by overnight reporting errors
• 100+ platform-support tickets resolved in the first three months