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Turning Go-Live Challenges into Scalable Success

80% Improvement in ETRM Operations for a U.S. Airline

Operational Challenge

A leading U.S.-based airline undertook its first enterprise-wide ETRM implementation by deploying RightAngle to manage global fuel procurement, accounting, and inventory. Previously reliant on spreadsheets and a homegrown system, the shift aimed to modernize operations and incorporate risk management capabilities.  

However, the go-live phase brought challenges, particularly in movement reconciliation, invoice auto-matching, inventory management, and month-end close activities. With thousands of daily invoices and BOLs from vendors and airport terminals across the globe, and limited automation, users were overwhelmed, leading to extended close cycles beyond two days and delayed Oracle ERP reconciliations.
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KEY RESULTS

70%

 Faster Month-End Close

Enabled timely reporting by automating close activities and streamlining processes.

40%

Invoice Matching Effort

Minimized manual workload through logic improvements, bug fixes, and automation.

80%

Faster Financial Reconciliation

Implemented a new GL interface to fix reporting issues and improve data flow.

<2 Weeks

Support Transition

Completed onboarding and knowledge transfer swiftly for seamless support continuity.

Strategic Approach to Project Success

Value Creed’s engagement began with a clear objective: to bring structure, speed, and strategic clarity to a recently implemented RightAngle environment. From the outset, our team focused on stabilizing day-to-day operations while laying the foundation for long-term system enhancement. Through a combination of managed services and our expert knowledge, we quickly aligned with the client’s business goals and accelerated value realization across their fuel accounting landscape.

Managed Services

Seamless Transition & Rapid Stabilization
  • Value Creed assumed full support responsibilities within just two weeks, ensuring continuity with minimal disruption.
  • Despite the complexity of the landscape, our team quickly built a deep understanding of the system by collaborating closely with stakeholders and dedicating extended hours where needed.
  • We focused on the most critical business processes first, particularly around invoice reconciliation, month-end closing, and GL Reporting, to ensure high-impact results early in the engagement.
Accelerated Month-End Close
  • Through a series of targeted enhancements and automation initiatives, we reduced the month-end close timeline from over 48 hours to just 8-10 hours.
  • Reconciliation between RightAngle and Oracle was streamlined, improving accuracy and reducing delays.
  • Enhancements across movement and accounting modules improved data consistency and ensured timely reporting.
Operational Support & Process Optimization
  • Our team delivered comprehensive L1 support across payables, receivables, and inventory management.
  • By addressing root causes and streamlining recurring workflows, we reduced manual effort and improved process reliability.
  • Ongoing collaboration with business users ensured continuous alignment with operational needs and performance goals.
  • Our team optimized day-to-day environment support and defined a working template for proactive and reactive monitoring of critical processes and jobs.

Expertise on Demand

Enhancements for Business Continuity
  • Value Creed delivered key L2/L3 development enhancements to strengthen the RightAngle environment beyond the initial implementation scope.
  • We introduced targeted logic improvements for invoice matching, movement reconciliation, inventory tracking, and payment workflows to support better system performance and user experience.
Connected Ecosystem Development
  • Our team worked across the client’s broader technology landscape, including integration layers, reporting tools, and data platforms, to deliver holistic improvements.
  • Reporting accuracy and data visibility were enhanced through customized solutions built on the airline’s AWS infrastructure and enterprise data lake.

Value Creed Services Mobilized

Managed Services

Managed Services

Value Creed’s Run Smart service enables the company to enhance its daily business processes and technical readiness through our expert approach. Our model helps clients stay agile by minimizing disruptions, accelerating issue resolution, and adapting support to evolving business needs.
Expertise on demand

Expertise on Demand

Unlock operational effectiveness and elevate the efficiency and reliability of your database through Value Creed’s services. Optimize performance with fast and accurate data extraction, reconciliation, calculation, and reporting.

Key Takeaways

Value Creed combines deep ETRM expertise with a solutions-first mindset to drive lasting impact. In our work with a leading U.S.-based airline, we quickly became more than a support partner, delivering strategic guidance, modernizing workflows, and implementing scalable solutions aligned with long-term growth. Built on trust and collaboration, our partnership fostered a culture of continuous improvement. We understand what it takes to stabilize complex environments and turn them into engines of efficiency. Whether you’re recovering from a tough go-live or planning what’s next, we’re ready to help.

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