Just as testing does not begin with UAT, training does not begin with UAT. During the Upgrade Assessment phase, we establish a collaborative culture with the message, “Endur expertise is on site, feel free to engage with your questions about Endur.” We engage the users during phases 1 and 2 of the upgrade process. In addition to the training embedded in our methodology, formal training at the start of UAT is provided. We edit our training materials to use actual examples to provide a meaningful training experience. The training experience does not end at go-live.
The training approach has four elements to execute training. The first element is Training Plan & Documentation. During this, a training plan is developed based on the impact assessment and changes. The second element is testing the training material and identifying individual training needs and deficiencies. The third element focuses on training delivery, where the training participation is tracked. The last element is about refreshing and reinforcing training which details additional training if required.
