Who We Are

Our managed services are built to support your specific needs with flexibility, adaptability, and efficiency. From proactive monitoring and 24/7 support to seamless change implementation and cloud maintenance, we tailor solutions to fit your requirements and budget. Beyond technical support, we offer change management and business process assistance to ensure full coverage of your operational goals.

Right Angle User Challenges

End of Day Support

Challenges

Cross-Application Integration Support

Challenges

Code & Release Management Support

Challenges

Core & Custom Functionality Issues

Challenges

24/7 Support to Prevent Downtime

Challenges

Data Archiving & Purging

Challenges

Performance Issues and Deadlocks

Challenges

Regulatory and Compliance Support

Challenges

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Optimizing RightAngle Operations Through Scalable Managed Services

Expert Support and Tailored Solutions

Our team combines RightAngle expertise with agile practices and tools like Jira and ServiceNow, delivering tailored support aligned with SLAs, budgets, and business needs for optimal efficiency and performance.

Proactive Monitoring and Automation

We provide continuous monitoring across time zones with automated alerts. Critical processes like EOD/EOM, P&L, and settlements are automated to reduce errors and ensure uninterrupted operations.

Infrastructure Management

From cloud to on-prem setups, we handle installation, tuning, server monitoring, backups, and database maintenance to ensure high availability, system reliability, and peak performance.

Change Management and Deployment

Using CI/CD pipelines and approval workflows, we ensure consistent, audit-compliant deployments with thorough testing and stakeholder communication at every stage of the change management process.

Transparent Issue Handling

SLA-based ticket triaging, weekly dashboards, and daily syncs ensure real-time tracking, full visibility, and fast resolution of P1/P2 issues with complete client transparency.

Cost Optimization and Scalability

Automation and rightsized support teams reduce manual effort and operational overhead. Our flexible service packages scale with your needs while optimizing cost and resource allocation.

RunSmart™ Service Model

Proactive Monitoring

Proactive, round-the-clock monitoring across global time zones ensures seamless operations and zero downtime, including EOD and EOM support.

Reactive Monitoring

SLA-based support with quick turnaround on your day-to-day P1 and P2 issues. From development to deployment, we ensure smooth and streamlined change management.

Cloud Infra & Monitoring

Whether on-prem or in the cloud, Value Creed’s dynamic support optimizes RightAngle through continuous monitoring, rapid issue resolution, and daily maintenance.

Ensuring seamless operations through foresight

#1 PROACTIVE MONITORING

Task Oversight

Real-time monitoring of schedulers, interfaces, and custom job performance.

EOD Automation

Automated handling of P&L, settlements, and inventory reconciliation tasks.

Infrastructure Checks

Continuous oversight of infrastructure and database session health.

RunBook Updates

Well-documented procedures and fixes for faster issue resolution.

24/7 Coverage

Expert-led monitoring with immediate response to critical issues.

Alert System

Automated alerts and escalation paths for timely action.

Rapid response for uninterrupted performance

#2 REACTIVE MONITORING

Reactive Issue Resolution

Ticket-based support via Jira or ServiceNow to manage P1–P3 issues, covering both functional and technical challenges across RightAngle and integrated systems like fuel, fleet, inventory, and risk.

Tiered Support Model

Customized L1–L3 support based on client priorities and budgets, with defined SLAs and triaging workflows to ensure timely and efficient resolution.

Integrated Change Management

Cross-functional collaboration between RightAngle and third-party system experts to streamline support, issue tracking, and change implementation.

Transparent Communication

Weekly dashboards and real-time updates ensure stakeholders stay informed, with full visibility into resolution progress and status.

Automated Deployment

DevOps pipelines and CI/CD automation enable seamless and compliant deployments from development through UAT.

Reliable, secure, and optimized 24/7

#3 cloud Infrastructure & monitoring

Platform Coverage

Complete support for RightAngle infrastructure across on-premise and cloud environments like Azure, AWS.

End-to-End Setup

Includes installation, configuration, high availability setup, and performance tuning for seamless operations.

System Assessment

Initial assessment of your existing setup to allocate optimal infrastructure resources and support.

Monitoring Framework

Automated tools and processes customized for system load and infrastructure-specific resource usage.

Backup Strategy

Daily, weekly, and monthly backups to safeguard data and ensure uninterrupted business continuity.

Database Maintenance

Custom monitoring routines and regular maintenance to keep databases optimized, healthy, and efficient.

Key Features and Benefits of Value Creed’s RunSmart™

24/7 Global Support

We provide 24/7 support to ensure seamless operations and business continuity everywhere.

Transparent Issue Management

Our ticketing system ensures transparent tracking with prioritized, SLA-aligned issue resolution & updates.

Tailored Service Packages

We offer flexible support, letting you choose services to optimize resources and system efficiency.

Client-Centric Communication

We ensure transparency through weekly dashboards, daily syncs, and regular updates at every step.

Agile Workflow Management

We use Kanban and agile methods to prioritize tasks and adapt quickly to shifting needs.

Training & Education

Our approval process ensures quality, compliance, and reliable solutions from development to deployment.

Vendor Management

We use runbooks to speed issue resolution, enable knowledge transfer & ensure compliance.

Value Creed's Commitment to SLAs in Managed Services

Value Creed recognizes that Service Level Agreements (SLAs) are key to successful managed services. They set clear expectations for performance, response times, and resolution, ensuring reliable service. In sustainment mode, SLAs help maintain system stability, minimize downtime, and ensure business continuity. Categorized by impact and urgency, our SLAs provide tailored support for seamless, long-term operations.

Urgent (Critical)

Critical service/component unavailable, no workaround, widespread impact, serious business exposure, or security breach.

High (Significant)

Critical service/component unavailable but with a workaround; multiple users affected.

Medium (Moderate)

Non-critical service/component affected; low business impact; no data loss.

Low (Minor)

Single user affected; non-critical error; easily circumvented.

Urgent (Critical)

15 mins (business hours)
2 hours (non-business hours)

High (Significant)

1 hour (business hours)
4 hours (non-business hours)

Medium (Moderate)

2 hours (business hours)
8 hours (non-business hours)

Low (Minor)

4 hours (business hours)
24 hours (non-business hours)

RightAngle Support for Seamless Operations with Value Creed

Partner with Value Creed’s Managed Services to optimize your RightAngle operations with 24/7 monitoring, tailored support, and seamless integration. From infrastructure performance to proactive issue resolution, we help streamline your workflows and boost system reliability. With deep expertise in energy trading and risk management, our team delivers customized solutions that meet your unique business needs and drive long-term efficiency. Partner with us to stay competitive and ensure your systems run at their best.

Recommended Resources

Optimizing Petroleum Logistics with Custom RightAngle–T4 Integration

Seamless RightAngle DMS Transitions with Custom Solutions

Enhancing Transportation Settlement Efficiency with Real Time Data Integration

Ready to get started?

Explore our suite of solutions designed to empower your trading and risk management functions. Partner with us for a transformative CTRM experience that drives success in today’s ever-evolving markets.

Get In Touch

+1 (833)-282-7333 | info@valuecreed.com

By calling or texting this number +1-833-282-7333, Customers agree to receive text messages. If you no longer wish to receive text messages,
you may opt out at any time by replying “STOP.”

Get In Touch

+1 (833)-282-7333 | info@valuecreed.com

By calling or texting this number (833) 282-7333, Customers agree to receive text messages. If you no longer wish to receive text messages,
you may opt out at any time by replying “STOP.”

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Want to Know Our Approach?

Optimizing RightAngle Operations Through Scalable Managed Services

Expert Support and Tailored Solutions

Proactive Monitoring and Automation

Infrastructure Management

Change Management and Deployment

Transparent Issue Handling