Leveraging the power of its RunSmartTM managed services, Value Creed has performed hundreds of successful CTRM upgrades. The company has discovered that while implementations and upgrades can go south for any number of reasons, those that go live on time and on budget share several characteristics. These are discussed in this video and include involving front-line users and the CTRM vendor, in the process; early, frequent, comprehensive testing; and use of proven issue identification and remediation tools.