Allegro customers use Service Now to manage service tickets, track frequently asked questions, and expedite the change management process. This video from Value Creed explains SNOW s many benefits, including streamlined service desk operations, repeatable support successes, and more efficient service fulfillment. The video also discusses the various types of tickets that can be addressed in SNOW incidents, problems, service requests, and change requests. It then walks viewers through the workflow so users can realize SNOW full benefits.