Performance Challenge
An electricity power generator and wholesale marketing company was experiencing deadlocks and a high number of retry attempts when performing valuation and settlement runs in their CTRM, as well as grid stalling of the grid server. To ensure correct data analysis, the company had to evaluate its CTRM system to rule out the issues causing these deadlocks and retry attempts. On Value Creed’s suggestion, they decided to go for a CTRM Health Check.
KEY RESULTS
50% improvements
in EOD position runs
75% reduction in deadlocks
in position & settlement runs
Expertise On Demand
- Value Creed team performed a comprehensive CTRM Health Check covering both Technical Configurations and functional parameters like trading, logistics, and back office.
- Our team of experts efficiently utilized the grid server resources by troubleshooting and rectifying issues with grid stalling which resulted in significant improvements in the performance level of the CTRM.
- Our team then provided a list of recommendations including implementation of ongoing database and system maintenance plans, improvement of archiving practices, and configuration changes to resolve delays and deadlocks in position and settlement runs.
Value Creed Services Mobilized:
Expertise On Demand
Whether you want services for business process improvements, creating personalized BI dashboards, or performing health checks, Value Creed’s Expertise on Demand offers to bridge these gaps through CTRM experts with decades of experience. Achieve organizational goals at every stage of the CTRM journey.
Key Takeaways
Value Creed experts conducted a comprehensive health check which solved the known performance and deadlock issues but also uncovered additional opportunities for improvement. Index tuning, custom code optimizations, data compression & archiving along with other various improvements were recommended for better performance. The entire service was carried out with no issues which led to them becoming managed services customers where health checks will be performed periodically as part of regular support/maintenance.
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