Software Selection Methodology

Through our years of managed services experience, having taken many customers through upgrades and software migrations, we have developed a strong system for gathering and understanding the CTRM customers’ business requirements and how they evolve.  

We believe that a deep understanding of the business processes and precisely aligning your software requirements to your strategic plan are the most important aspects of software selection. During the software selection process, we prepare and guide you through checklists, product labs, demos, and workshops to determine the best fit for your organization. 

 

Process Evaluation Key Activities

Workshops

Conduct workshop sessions with key team members to understand current processes and discuss future considerations

Mapping of Current Processes

Create Level 1, Level 2, and Level 3 process maps for all business functions

Optimization Opportunities

Identify areas to optimize current processes and develop and execute a plan to update them

Reevaluation

Establish KPIs and a plan to periodically review and reevaluate current business processes and refine as necessary

Gap Analysis

Identify gaps and opportunities for new processes to be put into place and develop an execution plan to establish them with the business

Future Opportunities

Identify future growth needs and prioritize them in the maturity cycle

Process Evaluation Deliverables

Meeting Schedule & Timeline

Roles & Responsibilities Summary

Process Maps

Documentation (Training Library)

Vendor Evaluation

During the Evaluation Phase, we take a deep dive into each vendor and their solution. We use our Requirements and Selection Criteria to guide our evaluation during product demos.

  • Develop a demo format and demo script for all vendors to follow
  • Ability to showcase the functionality and user interface of the highest priority selection criteria
  • Develop a standard scoring sheet for all participants during the vendor demos
  • Predetermined rankings and scoring criteria keeps all parties unbiased and objective
  • Live demos of the solution demonstrated by a vendor’s team member
  • Demos will follow predetermined use case scenarios

Learn More About Our Software Selection Resources & Outcomes

Ready to Get Started with CTRM Software Selection Software?

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Functional and Technical Expertise Deliver Higher User Acceptance Testing Success

Testing during an upgrade or enhancement is absolutely critical in commodity trading and risk management.

That’s why our CTRM experts have decades-worth of experience preparing, executing, and reporting on both manual and automated tests, allowing the testing process to happen more smoothly, in less time, with better results.

Watch The New Approach to CTRM Upgrade and Extension Testing

See how Value Creed creates, runs, and analyzes CTRM upgrade and extension tests to achieve a 99% success rate in this expert video:

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Manual Testing: Leveraging CTRM Expertise

Our CTRM experts handle testing from start to finish in a four-step process:

Document Contract To Cash Scenarios

Detailed discussion and documentation set the requirements for each test scenario.

Create & Upload Test Scripts To QMetry

Our experts create test cases for each scenario and analyze them with QMetry.

Provide Manual Testing Results

Test documents and screenshots captured at each step illustrate the results based on data.

Bug Tracking & Resolution

Every bug is shared with the respective developer, along with documented solutions.

CTRM UAT Hybrid Testing Process Flow Chart

See how manual and automatic testing come together for 24/7 CTRM monitoring and more in our free download

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Case Studies: CTRM Testing In Action

Value Creed uses Qmetry on top of Jira to provide the highest quality manual tests to its clients. See how this advanced testing utility brought a 99% UAT pass rate to a major North American utility company—or read more about how we developed best practices using Qmetry in our advanced hybrid testing case study.

Customer Case Study

99% UAT Pass Rate for CTRM Cloud Migration

Ready to Accelerate Your CTRM Journey?

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Three Ways In-House CTRM Platform Support Is Costing IT Teams

Because CTRM platforms are business critical, CIOs and IT teams are forced to dedicate high-value staff resources to routine tasks like monitoring platform health and ensuring end-of-day reports run successfully.  This fact creates three distinct challenges for IT teams and business users:

Challenges CTRM Users Face

These challenges leave IT departments and the users they support in a lurch due to the inherent complexity of CTRM platforms. Often issues require both technical and functional understanding, which is likely not accessible overnight. This fact can delay critical reports, increase employee frustration, lower engagement due to burnout, and focus costly internal resources on resolving critical-yet-routine issues when supporting the platform around the clock.

This reality led Value Creed to create a new model for CTRM/ETRM managed services called Run Smart™. 

How Run Smart™ CTRM Managed Services Work

Watch and learn how Run Smart CTRM managed services provide monitoring and problem resolution to ensure your system is operating seamlessly during your business day, overnight and in the cloud.

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Explore Three Forms of CTRM Managed Services

By employing Value Creed’s Run Smart managed services, companies can benefit from three distinct services to enhance their daily business processes and technical readiness:

Proactive Overnight Monitoring

Overnight monitoring of all your vital CTRM services, with error handling and resolutions ready by the time your in-house team starts their day.

Reactive Daytime
Resolutions

On-demand services during your team’s working hours, from user support, custom workflows, technical upgrades, and more.

Cloud Monitoring
& Maintenance

Bring your CTRM onto the cloud for 24/7 server monitoring and daily database backup, unlocking new insights at scale.

Why Choose Value Creed for CTRM Managed Services?

Our approach to CTRM Managed Services gives you flexibility as your needs change. With meaningful, attainable, and measurable goals, managed services improves your ROI through the right analytics and optimization.

Run Smart SLA Promise

Ready To Explore RunSmart CTRM Managed Services?

Value Creed's Solutions Start at Only
$3,500 a month

Daytime Monitoring & Support for Business Users

Reactive resolutions help with the heavy lifting that occurs during your daytime working hours. Whether you need custom reports, technical upgrades, user support, or even new workarounds using your standard software, Our CTRM experts are ready to provide actionable, on-demand solutions to boost your business success.

Reactive resolutions also resolve the day-to-day issues delegated by business users and IT teams. Value Creed’s CTRM experts collaborate with front-line client users and IT support to solve the new and complex problems that can, from time to time, arise within their CTRM systems and adjacent business-critical applications.

Daytime Issue Resolution Management Process

Daytime managed services enable your IT staff and users throughout your organization to leverage the functional and technical expertise of the Value Creed team for Level 1, 2 and 3 support requests.

Value Creed Levels of Support

Daytime Reactive Managed Services Keep Users Satisfied and IT Teams Productive as Tickets and Demands for Support are Tackled Throughout the day Ranging from Critical Needs to Basic Instructional Support 

LEVEL 1

Basic Level of Engagement

Basic Help Desk Resolution- Resolve user questions regarding functionality quickly or escalate to Level 2

LEVEL 2

Advanced Level Support

More In-Depth Support – Solve more difficult customer problems in limited time or escalate to Level 3

LEVEL 3

Critical Escalation with Highly Experience Resource

Top Level Support – Solve most difficult customer problems in the application code or build extensions/customizations to fix the issue

Why Choose Value Creed for CTRM Managed Services?

Our approach to CTRM Managed Services gives you flexibility as your needs change. With meaningful, attainable, and measurable goals, managed services improves your ROI through the right analytics and optimization.

Rely on Run Smart's Industry Leading SLA

Value Creed's Run Smart Managed Services Start at $3,500 a month

Ready To Explore RunSmart CTRM Managed Services?

Value Creed's Solutions Start at Only
$3,500 a month

Proactive Overnight CTRM Monitoring of EOD Reporting

When your in-house staff clock out for the day, our proactive overnight monitoring managed services team gets started on what they do best. Between 10 pm and 6 am, our CTRM experts oversee your databases, interfaces, and grid queue to ensure all issues are resolved in time for the start of the trading day.

The 24/7 nature of commodity trading and risk management makes proactive overnight monitoring a key asset for companies competing worldwide. Proactive monitoring for commodity trading risk management allows the managed services team to ensure daily reports and dashboards are accurate, and free of any issues by the time they arrive to the client. This process occurs overnight, with interfaced data upload checks,  pre-End of Day run checks, and consistent resolution monitoring in time for the day’s CTRM trading.

The Proactive Monitoring Process

Proactive Monitoring Process

Throughout the process, CTRM experts oversee a variety of vital tasks, including:

See Run Smart™ Proactive Monitoring In Action

Example Client Dashboard Reporting

Why Choose Value Creed for CTRM Managed Services?

Our approach to CTRM Managed Services gives you flexibility as your needs change. With meaningful, attainable, and measurable goals, managed services improves your ROI through the right analytics and optimization.

Rely on Run Smart's Industry Leading SLA

Value Creed's Run Smart Managed Services Start at $3,500 a month

Ready To Explore RunSmart CTRM Managed Services?

Value Creed's Solutions Start at Only
$3,500 a month

Deploying & Managing Cloud Infrastructure for CTRM Systems

The world of commodity trading runs 24/7, and so do our cloud infrastructure and monitoring services. Don’t just host your applications in the cloud—get access to deeper insights through server monitoring, along with faster error resolution and daily server backups. It’s all part of the cloud-based managed services our experts provide around the clock.

Want to host your entire CTRM platform in AWS or Azure Cloud? The Value Creed team monitors the CTRM platform’s hosting in the cloud and proactively addresses routine, critical tasks to ensure a stable hosting environment. These include:

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HOST

MONITOR

MAINTAIN

REACT & FIX

HOST

MONITOR

MAINTAIN

REACT & FIX

Now, Let’s See Run Smart™ Cloud Services In Action

Example Value Creed Cloud Services Client Dashboard

Why Choose Value Creed for CTRM Managed Services?

Our approach to CTRM Managed Services gives you flexibility as your needs change. With meaningful, attainable, and measurable goals, managed services improves your ROI through the right analytics and optimization.

Rely on Run Smart's Industry Leading SLA

Getting Started With Moving CTRM Systems to the Cloud

Value Creed's Run Smart Managed Services Start at $3,500 a month