Error-free Reporting and On-demand Platform Support Expertise

The energy and commodities arm of a large Diversified Trading firm sought robust support for its end-of-day processes and after-hours system monitoring in addition to business-day user support needs related to the CTRM platform. Value Creed’s CTRM Managed Services supplemented the firm’s in-house IT resources, maintaining efficiencies, troubleshooting report preparation, and quickly resolving traders’ challenges. Impressed with Value Creed’s thorough understanding of complex CTRM platforms, the company within a few months expanded its relationship with Value Creed, adding 35 percent more monthly support hours.

Key Results

55%

more in-house IT staff time dedicated to high-value tasks

95%

reduction in trading-day delays caused by overnight reporting errors

100+

platform-support tickets resolved in the first three months

Resource Allocation and Reliable Platform
Health Outsourcing

The firm reacted quickly to market demands and aggressive competition, implementing a robust CTRM platform to help it respond more rapidly to trading opportunities and reduce exposure risk. Concerns about inconsistent, limited support and lengthy response times convinced the trading firm not to trust user guidance and system oversight to theplatform vendor. The client chose Value Creed to ensure delivery of vital services on demand:

Digitizing Inventory Forecasting

  • Industry experience and software expertise that delivery functional and technical solutions
  • Full development of CTRM platform capabilities for process automation, data management, and more

Sophisticated Tools

  • Testing, commissioning and user training that instills operator confidence and productivity.
  • Vigilant run-time and overnight reporting monitoring to repair anomalies before they compromise operations

Extension of IT Resources

  • Outsourcing of precise trade, P/L, position, and other reports to boost strategy development
  • Supplementary and complementary skills that allow in-house IT teams to focus on strategic, value-added tasks.

Value Creed Services Mobilized:

Expertise On Demand

An experienced team and sophisticated technology combine to deliver feature-rich functionality and operability. You pay only for the services you need when you need them.

RunSmart™ Managed Services

Our unique approach ensures daytime user issues are addressed, while offloading low-level trouble ticket tasks to our CTRM experts.  Additionally, our dual-timezone support instantly addresses overnight issues.  This ensures your trading day starts with accurate data and reports are ontime without having IT team working overtime.  RunSmart is the key to starting the trading day right.

Collaboration Creates Flexible, Scalable Processes

If you seek affordable, responsive CTRM expertise like we delivered for this client, talk to the Value Creed team. Whether you require always-ready daytime operational support,responsive overnight system maintenance, or any other support along your CTRM journey, Value Creed’s passion drives our commitment to bring forward-thinking solutions to solve your most complex problems and deliver the greatest business value and sustainability.

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Do More With Your CTRM

Reduce errors & improve efficiency with Value Creed’s Expertise On Demand

After implementing a new CTRM platform a large commodities trading organization called on Value Creed to assist its users throughout the learning phase, provide ongoing help desk support, and respond to after-hours reconciliation issues and ensure timely, accurate overnight reports to inform next-day strategies.

The results:

  • 55% more in-house IT staff time dedicated to high-value tasks
  • 95% reduction in trading-day delays caused by overnight reporting errors
  • 100+ platform-support tickets resolved in the first three months

Download the Case Study

After a diversified energy company based in New York encountered multiple barriers and challenges in upgrading its CTRM system, it turned to Value Creed for support. 

Through Value Creed’s development, QA process, and testing efforts, technical issues were quickly resolved, achieving:

  • Full regression test run-through before business user testing
  • Successful CTRM upgrade within three months with fully functional go-live testing
  • Remediation of 150 class events in newly upgraded CTRM platform 

Learn how Value Creed’s CTRM Testing Services and Expertise On Demand Solutions resulted in a complete CTRM upgrade and digital transformation. 

Read the full case study.

Read The Case Study

A diversified energy company based in New York needed to upgrade its CTRM, but had no experience with major technical software upgrades in the past to help streamline processes or enable faster system performance.

After encountering barriers and challenges during the process, they turned to Value Creed for technical support of the CTRM system upgrade. Value Creed delivered the fully functional upgrade within three months.

Key Results

Full Regression Testing

Complete run-through performed before business user testing

Only 3 Months

Successful CTRM upgrade with fully functional go-live testing

150 Class Events

Performed remediation of all class events in upgrade platform>

CTRM Upgrade Challenges

Traders and risk managers in the commodity industry have relied on traditional software, mostly spreadsheets to help them run their operations. As the dynamics of the market change, oftentimes this method no longer meets the needs of the organization. The company wanted to improve its efficiency in managing a commodity business by providing a single CTRM system for the front, middle and back-office employees to monitor and complete their work. With the loss of a key developer and limited support of its outdated CTRM, the company ran into one hurdle after another. It could not reduce long-term infrastructure and support costs while having high data security risks. In addition, it was not feasible to train another resource due to the complexities of the software. As a result, the CTRM upgrade was repeatedly delayed.  When the company was quarantined during the COVID 19 pandemic, they saw an opportunity to complete their CTRM upgrade within three months, as long as they had the right partner. 

They turned to Value Creed with these expectations:

They turned to Value Creed with these expectations

  • Control resource costs while helping with the upgrade 
  • Full vendor support of their CTRM system  
  • Quickly resolve all technical issues
  • Test solutions to ensure functionality has not regressed

Value Creed Services Mobilized:

Run Smart™ Expertise on Demand

An experienced team and sophisticated technology combine to deliver feature-rich functionality and operability. You pay only for the services you need when you need them.

CTRM Upgrades & Enhancements

Customer-first service to bring your upgrades online quickly and seamlessly, with minimal disruption of your workflow. Dedication that outperforms vendors.

CTRM Upgrade Success

Value Creed brought in the expertise to extend the company’s IT resources and complete the CTRM upgrade executing across three key phases:

CTRM Upgrade Success

Value Creed brought in the expertise to extend the company’s IT resources and complete the CTRM upgrade executing across three key phases:

Phase 1
Development to remediate broken functionality

Overnight monitoring of all your vital CTRM services, with error handling and resolutions ready by the time your in-house team starts their day.

Phase 2
QA testing
across functional areas

On-demand services during your team’s working hours, from user support, custom workflows, technical upgrades, and more.

Phase 3
Going live and optimizing the functionality

Bring your CTRM onto the cloud for 24/7 server monitoring and daily database backup, unlocking new insights at scale.

Value Creed’s CTRM Testing Services and Expertise On Demand Solutions

Through Value Creed’s development, QA process, and testing efforts, technical issues were quickly resolved, achieving:

Full regression test
run-through to catch issues
before reaching the
business user.

Remediation of 150 class
events in the newly upgraded
CTRM platform with deep testing
to ensure the go-live target
was achieved.

Successful delivery
of the CTRM upgrades within
three months, with
fully functional. 

Ready To Explore  RightAngle CTRM Services?

Value Creed's Solutions Start at Only
$3,500 a month

A well-known chain of gasoline service stations improved its performance, accessibility and security with CTRM Cloud Services and CTRM Cloud Infrastructure and Monitoring. Thanks to Value Creed’s expertise, the client has a future-proof infrastructure stack leveraging the flexibility of the cloud, as well as full ownership and control over its data.

The results:

  • 100% accessible from anywhere using a custom virtual desktop
  • 24/7/365 support delivered with Value Creed and the client as a team
  • New security controls for secure cloud deployment with up-to-date security

Learn more about how cloud CTRM software transformed the client’s digital strategy.

Read the full case study:

Download The Case Study

CTRM applications accumulate and produce an enormous amount of data. Up to 73 percent of a company’s data is rarely accessed or completely inactive, but remains in a production database where it eats up expensive storage, backup and computing resources. Dormant data also drives up infrastructure costs. It turns backup and recovery into a lengthy process, as well as diminishes application performance and user productivity. Developing an effective database management program that includes database archiving, purging and maintenance is crucial.

CTRM Applications in the Energy Sector

Most energy companies need to preserve certain data for compliance audits and other business uses. This makes identifying and removing unwanted data a complex and time-consuming process. CTRM Managed Services, combined with our CTRM Expertise On-Demand, bring together the tools and expertise required to implement an effective database management program. The key to streamlining your data and optimizing system performance is through archiving, purging and maintenance.

Identifying and removing inactive data doesn’t have to be complex and time-consuming. The key to streamlining your data and optimizing system performance is through database archiving, purging and maintenance.

Database Archiving

In a CTRM system moving inactive data out of your main database and into an archive database drastically improves performance. There are three main areas that need to be considered during this process, including audit history, pricing data and valuation data. Each holds millions of records so consulting a CTRM expert will help reduce poor SQL queries, indexing and other inefficiencies that can lead to serious performance issues.

Consult a CTRM professional, like the ones on our expertise on-demand team, to quickly identify inactive historic data from your production application. Move that data to a secure archive with data integrity and preserved access in order to:

OPTIMIZE INFRASTRUCTURE

IMPROVE APPLICATION PERFORMANCE

REDUCE LICENSE & STORAGE COSTS

Database Purging

Preserving historical CTRM data is important, but available disk space and system performance inevitably becomes a concern. It is crucial to either increase disk space or remove data. However, organizations are often unprepared for the rapid growth of application data and lack a data purging strategy. This leads to poor application performance.

To prevent poor CTRM application performance:

Application Monitoring

Monitor the application using database analytics or database growth indicators

Data Purging

Use a data purging mechanism to eliminate outdated/irrelevant error logging tables


Data Optimization

First archive data, then purge data after an acceptable time period in order to reduce the size of your database and maximize performance.

Database Maintenance

Database administrators (DBAs) are typically responsible for CTRM database maintenance. However, DBAs often lack a deep understanding of CTRM database architectures, which can cause performance issues for your end-user.

CTRM Expertise On-Demand provides knowledgeable professionals who understand CTRM database architecture. Our team manages and performs complex maintenance tasks so you don’t have to, including:

SQL INDEXING REBUILDING & REORGANIZING

PERFOMRING VARIOUS COMPRESSION TECHNIQUES

PERFORMANCE MONITORING

Database Normalization

Optimizing CTRM databases is key to reducing data storage costs, calls and quality issues long-term. Since our team is focused solely on database tuning and performance for these platforms, our methodology addresses common problem areas like valuations. 

In the example below, you will see how our team was able to transform valuations for half-hourly records into daily records and simultaneously remove duplicate data results in a heavily reduced data volume. This resulted in a 94% reduction in valuation database storage for a major Australian utility provider.

Ready to Create an Effective Database Management Program?

Let’s Us Know