Three Ways In-House CTRM Platform Support Is Costing IT Teams

Because CTRM platforms are business critical, CIOs and IT teams are forced to dedicate high-value staff resources to routine tasks like monitoring platform health and ensuring end-of-day reports run successfully.  This fact creates three distinct challenges for IT teams and business users:

Challenges CTRM Users Face

These challenges leave IT departments and the users they support in a lurch due to the inherent complexity of CTRM platforms. Often issues require both technical and functional understanding, which is likely not accessible overnight. This fact can delay critical reports, increase employee frustration, lower engagement due to burnout, and focus costly internal resources on resolving critical-yet-routine issues when supporting the platform around the clock.

This reality led Value Creed to create a new model for CTRM/ETRM managed services called Run Smart™. 

How Run Smart™ CTRM Managed Services Work

Watch and learn how Run Smart CTRM managed services provide monitoring and problem resolution to ensure your system is operating seamlessly during your business day, overnight and in the cloud.

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Explore Three Forms of CTRM Managed Services

By employing Value Creed’s Run Smart managed services, companies can benefit from three distinct services to enhance their daily business processes and technical readiness:

Proactive Overnight Monitoring

Overnight monitoring of all your vital CTRM services, with error handling and resolutions ready by the time your in-house team starts their day.

Reactive Daytime
Resolutions

On-demand services during your team’s working hours, from user support, custom workflows, technical upgrades, and more.

Cloud Monitoring
& Maintenance

Bring your CTRM onto the cloud for 24/7 server monitoring and daily database backup, unlocking new insights at scale.

Why Choose Value Creed for CTRM Managed Services?

Our approach to CTRM Managed Services gives you flexibility as your needs change. With meaningful, attainable, and measurable goals, managed services improves your ROI through the right analytics and optimization.

Run Smart SLA Promise

Ready To Explore RunSmart CTRM Managed Services?

Value Creed's Solutions Start at Only
$3,500 a month

Daytime Monitoring & Support for Business Users

Reactive resolutions help with the heavy lifting that occurs during your daytime working hours. Whether you need custom reports, technical upgrades, user support, or even new workarounds using your standard software, Our CTRM experts are ready to provide actionable, on-demand solutions to boost your business success.

Reactive resolutions also resolve the day-to-day issues delegated by business users and IT teams. Value Creed’s CTRM experts collaborate with front-line client users and IT support to solve the new and complex problems that can, from time to time, arise within their CTRM systems and adjacent business-critical applications.

Daytime Issue Resolution Management Process

Daytime managed services enable your IT staff and users throughout your organization to leverage the functional and technical expertise of the Value Creed team for Level 1, 2 and 3 support requests.

Value Creed Levels of Support

Daytime Reactive Managed Services Keep Users Satisfied and IT Teams Productive as Tickets and Demands for Support are Tackled Throughout the day Ranging from Critical Needs to Basic Instructional Support 

LEVEL 1

Basic Level of Engagement

Basic Help Desk Resolution- Resolve user questions regarding functionality quickly or escalate to Level 2

LEVEL 2

Advanced Level Support

More In-Depth Support – Solve more difficult customer problems in limited time or escalate to Level 3

LEVEL 3

Critical Escalation with Highly Experience Resource

Top Level Support – Solve most difficult customer problems in the application code or build extensions/customizations to fix the issue

Why Choose Value Creed for CTRM Managed Services?

Our approach to CTRM Managed Services gives you flexibility as your needs change. With meaningful, attainable, and measurable goals, managed services improves your ROI through the right analytics and optimization.

Rely on Run Smart's Industry Leading SLA

Value Creed's Run Smart Managed Services Start at $3,500 a month

Ready To Explore RunSmart CTRM Managed Services?

Value Creed's Solutions Start at Only
$3,500 a month

Proactive Overnight CTRM Monitoring of EOD Reporting

When your in-house staff clock out for the day, our proactive overnight monitoring managed services team gets started on what they do best. Between 10 pm and 6 am, our CTRM experts oversee your databases, interfaces, and grid queue to ensure all issues are resolved in time for the start of the trading day.

The 24/7 nature of commodity trading and risk management makes proactive overnight monitoring a key asset for companies competing worldwide. Proactive monitoring for commodity trading risk management allows the managed services team to ensure daily reports and dashboards are accurate, and free of any issues by the time they arrive to the client. This process occurs overnight, with interfaced data upload checks,  pre-End of Day run checks, and consistent resolution monitoring in time for the day’s CTRM trading.

The Proactive Monitoring Process

Proactive Monitoring Process

Throughout the process, CTRM experts oversee a variety of vital tasks, including:

See Run Smart™ Proactive Monitoring In Action

Example Client Dashboard Reporting

Why Choose Value Creed for CTRM Managed Services?

Our approach to CTRM Managed Services gives you flexibility as your needs change. With meaningful, attainable, and measurable goals, managed services improves your ROI through the right analytics and optimization.

Rely on Run Smart's Industry Leading SLA

Value Creed's Run Smart Managed Services Start at $3,500 a month

Ready To Explore RunSmart CTRM Managed Services?

Value Creed's Solutions Start at Only
$3,500 a month

Deploying & Managing Cloud Infrastructure for CTRM Systems

The world of commodity trading runs 24/7, and so do our cloud infrastructure and monitoring services. Don’t just host your applications in the cloud—get access to deeper insights through server monitoring, along with faster error resolution and daily server backups. It’s all part of the cloud-based managed services our experts provide around the clock.

Want to host your entire CTRM platform in AWS or Azure Cloud? The Value Creed team monitors the CTRM platform’s hosting in the cloud and proactively addresses routine, critical tasks to ensure a stable hosting environment. These include:

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HOST

MONITOR

MAINTAIN

REACT & FIX

HOST

MONITOR

MAINTAIN

REACT & FIX

Now, Let’s See Run Smart™ Cloud Services In Action

Example Value Creed Cloud Services Client Dashboard

Why Choose Value Creed for CTRM Managed Services?

Our approach to CTRM Managed Services gives you flexibility as your needs change. With meaningful, attainable, and measurable goals, managed services improves your ROI through the right analytics and optimization.

Rely on Run Smart's Industry Leading SLA

Getting Started With Moving CTRM Systems to the Cloud

Value Creed's Run Smart Managed Services Start at $3,500 a month

Dual Time Zone Monitoring: Problems Solved Overnight

When your trading day ends, you need to recharge and prepare for another hectic session tomorrow. The last thing you need is to deal with end-of-day processes that fail to initiate. An even worse scenario occurs when your day ends normally but you return the next day to find an empty space on your desk where last night’s EOD reports are supposed to be. How can your company operation without knowing your present exposures, valuation, P&L statement, or mark-to-market position?

The simple but infuriating answer is, you can’t. Not without exposing your firm to undue risk. Your only option may be to wait until last night’s reports can be rerun, missing out on profit opportunities all the while.

Preparing for the Reporting Run

As a Value Creed client, you can rest easy. Just as our U.S.-based team manages your company’s CTRM infrastructure during the day, our overseas team’s day begins when yours ends. Our lead consultant in India starts by preparing the system for EOD reporting:

  • Resolving any issues captured by the grid logs
  • Clearing the grid queues
  • Completing grid schedules and other preliminary processes
  • Verifying the system contains current prices and data needed for the reports

Running the Reports

Our team continues to monitor the entire EOD reporting regimen, so if an anomaly occurs, our technicians can resolve it before it delays the next day’s trading. Team India handles any new grid logs generated during the reporting run, in the vast majority of cases resolving overnight so the overnight reports contain clean, accurate, complete information.

In a few cases, a grid log created during an EOD run will show the system is unable to calibrate a valuation or is missing a price or other data needed to complete a report. Without Value Creed’s Dual-Time-Zone crew on the job, this might lead to a complete shutdown until the next morning when your team arrives. With a Value Creed managed services contract, your employees will never face the prospect of an hours-long rerun report rerun first thing in the morning. Instead, our experts in India will discover the trouble, fetch the missing positions, and re-initiate the reports so they are complete well before the opening bell.

See The Timeline for These Critical Reports

Wondering what this process looks like for your organization and how we support you 24/7/365 by task type and phase? We’ll show you – fill out this request below.

Reporting the Runs

Finally, once the reports are completed and all issues resolved, Value Creed consultants present you a daily docket that includes interval screenshots of our monitoring activities. The report may contain technical, performance, and custom data, as contracted:

  •  Process Management
  •  Grid Schedule 
  • Log Management
  • Server Management
  • Creation and Revision Time
  • Report Status (Successes, Failures, Remediation Progress, etc.)
  • Price Comparisons
  • Exposure Reporting
  • Mark-to-Mark Reports

Let’s discuss how our transparent, accountable, overnight project management team ensures you’re never left in the dark and always have the reports you need to make informed trading decisions.

Value Creed's Run Smart Managed Services Start at $3,500 a month

Interested? Let’s Chat

How To Proactively Overcome Reporting Integration Failure for CTRM Platforms

You may be able to manage and maintain your CTRM infrastructure, application enhancements, and reporting functions in-house, but at what cost? Could your employees be better deployed?  Can you effectively allocate the time and cost to each task? Do you know the status of each project in real-time?

Value Creed has a better way to ensure you maintain oversight of your CTRM process without the investment required to bring in or develop expertise in-house. When you engage Value Creed to handle your CTRM functions, you get the services of a dedicated project manager to serve as a both a lookout and a navigator to safeguard your company’s interests and direct our implementation team’s activities on your behalf.

Transparency

A recent project for a high-profile client illustrates our typical workflow. Based on client instructions, Value Creed calculated the hours spent and achievements logged over previous weeks. We noted time devoted to training, monitoring, and managed services, and presented them in an intuitive dashboard. 

To deliver greater insights and granularity, we broke these figures for each day and charted the data so emerging trends could be identified. Early in the process, the managed services team logged significant time training to learn the client’s specific platform, workflows and reporting requirements. As the project progressed and our personnel became less dependent on the client’s team to explain processes, training time diminished. Conversely, as our employees became proficient with the client’s system, proportionately greater time devoted to value-adding project management and monitoring activities. These improvements are clearly delineated on the dashboard.

Coordination with CTRM/ETRM Vendors

Value Creed’s managed services includes 24/7 report monitoring from two separate time zones to ensure comprehensive coverage and fast response to any failures. Occasionally an issue will arise during our monitoring of end-of-day reporting. When this happens, our team communicates and works with the vendor until the issue is resolved.

As with the client in our case study, you will receive a valuation spreadsheet several times per day detailing key metrics:

  • Runtimes
  • Errors Encountered and Corrective Measures Taken
  • Task Completion Timetable
  • Server Status
  • Queue Exception Log
  • Intraday Exposure, Holdings, Valuations, Trades, etc.

Example Value Creed Run Smart™ Managed Services Client Dashboard

This dashboard is customized to the needs of every client to ensure daily, transparent tracking and reporting of key KPI’s.  Tangentially, this report is supported by End-Of-Day logs and other materials in addition to the high-level dashboard view.

Comfort and Confidence

Value Creed’s open communication and ownership of our work responsibilities gives you the peace of mind of knowing that we are hard at work keeping your systems operable and your maintenance and reporting on schedule. Our transparent, accountable project management includes constantly vigilant leaders who see each repair ticket through to a successful resolution. It also means passing along any insights we glean from working with your team on your projects. Knowledge sharing makes us all smarter, more trusting, and more innovative, as we develop solutions that save time, money, and aggravation.

Contact Value Creed and let’s discuss how our transparent, accountable project management keeps you in control while alleviating the hassle of maintaining hardware, integrating applications, and updating reports.

Value Creed's Run Smart Managed Services Start at $3,500 a month

Interested? Let’s Chat