CTRM and ETRM Video Knowledge Base

A typical day in the life of a Value Creed managed services team member is anything but typical. In this video, Astha Jain, a senior member of the team, describes how her shift usually begins with a review of all open tickets and issues, where they are logged, and to whom they are assigned. She then decides, based on criticality, which demand her immediate attention. She explains her process for correcting code and updating Jira.