Who We Are

Our managed services empower your operations with flexibility, adaptability, and efficiency. Whether you need proactive system monitoring, 24/7 support, or seamless change implementation, our tailored solutions align with your requirements and budget. Beyond technical support, we offer change management and business process assistance to ensure holistic coverage for your operational and strategic goals.

Critical Areas of Focus for Aspect Optimization

EOD/EOM Process Support

Challenges

Code and Release Management

Challenges

24/7 Support for Zero Downtime

Challenges

Regulatory and Compliance

Challenges

Cross Application Integration Support

Challenges

Core and Custom Issues

Challenges

Data Archiving and Purging

Challenges

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Want to Know Our Approach?

End-to-End Managed Services Workflow

System Assessment & Customization

Conduct an in-depth assessment to identify optimization opportunities and align services with business goals.

Proactive Monitoring & Automation

Implement real-time system monitoring, automate workflows, and ensure uninterrupted execution of key business processes, including EOD/EOM operations.

Reactive Resolution & Expert Support

Manage and resolve issues swiftly through integrated ticketing systems (Jira/ServiceNow) and expert intervention.

Deployment & Compliance Automation

Utilize CI/CD pipelines to automate deployments, ensuring consistency, efficiency, and regulatory compliance.

Agile Adaptation & Improvements

Provide real-time updates, transparent reporting, and agile workflows to adapt quickly to evolving business needs.

Strategic Consultation & Future-Proofing

Provide expert guidance to align system capabilities with long-term business growth and evolving industry demands.

RunSmart™ Service Model

Proactive Monitoring

Round-the-clock monitoring of the Endur application landscape, resolving errors overnight to ensure that your trading business is ready by morning.

Reactive Monitoring

On-demand support during business hours, covering everything from custom workflows to user support, technical upgrades, and issue resolution.

Cloud Infra & Monitoring

Hosting Endur on cloud platforms like Azure or AWS, delivering 24/7 server monitoring, daily database backups, and insights for improved scalability and compliance.

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Cloud Infrastructure & Monitoring

Ensuring seamless operations through foresight

#1 PROACTIVE MONITORING

Overnight Monitoring

Overnight monitoring of your entire Endur application landscape ensures errors are identified and resolved.

Workflow Monitoring

Monitoring critical workflows in Service Manager, including pre-End of Day (EOD) checks and APM monitoring.

Data Management

Interface data uploads and purging,
along with dashboard generation
and health checks.

Continuous Oversight

Round-the-clock application and database monitoring.

Issue Documentation

Maintaining detailed runbooks to document historical issues and workarounds.

Health Escalations

Quarterly health checks and escalations based on a well-defined matrix.

Rapid response for uninterrupted performance

#2 REACTIVE MONITORING

Business Support

On-demand support during business hours to address urgent business and IT needs, covering key areas such as deal capture, risk management, settlements, and invoicing.

Customization Support

Customization support, reporting, integration fixes, and infrastructure resolutions.

ITSM Process

Follow a structured ITSM process for incident, change, and problem management.

Technical Challenges

Handle technical challenges like database issues, user-defined simulations, and workflow failures.

Critical Issues

Manage during business hours for critical issues like database errors, integration failures, and TPM breakdowns.

Ticketing Tools

Leverage tools like JIRA/ServiceNow for ticketing, resolution tracking, and SLAs.

Reliable, secure, and optimized 24/7

#3 cloud insfrastructure & monitoring

Cloud Monitoring

Continuous monitoring of cloud-hosted Endur environments (AWS, Azure) for 24/7 server and application health.

Database Maintenance

Daily database backups, log cleanups, and compliance with regulatory standards like SOX.

Cloud Hosting

Hosting in AWS or Azure, including security threat detection and cost optimization without compromising performance.

Real-Time Alerts

Real-time alerts for high resource utilization, security threats, and cost-saving optimizations without compromising performance.

Regulatory Compliance

Adherence to regulatory standards like SOX, HIPAA, GDPR.

Resource Optimization

Real-time alerts for high resource utilization,
security breaches, and cost
optimizations.

Key Features and Benefits of Value Creed’s RunSmart™

99% Uptime

Continuous management of infrastructure and critical applications, ensuring minimal disruption.

Optimized Costs

Identification of cost-saving opportunities without compromising performance or compliance.

Data Management

Ensuring data accuracy, quality,
and integration with external
systems.

User Management

Efficient handling of user accounts, permissions, and access controls for enhanced security.

Regulatory Compliance

SOX adherence and risk
mitigation for all Endur-related
systems.

Training & Education

Ongoing training for users to maximize productivity and process
understanding.

Vendor Management

Effective coordination with Endur vendors for software maintenance and upgrades.

Value Creed's Commitment to SLAs in Managed Services

Value Creed recognizes that Service Level Agreements (SLAs) are key to successful managed services. They set clear expectations for performance, response times, and resolution, ensuring reliable service. In sustainment mode, SLAs help maintain system stability, minimize downtime, and ensure business continuity. Categorized by impact and urgency, our SLAs provide tailored support for seamless, long-term operations.

Urgent (Critical)

Critical service/component unavailable, no workaround, widespread impact, serious business exposure, or security breach.

High (Significant)

Critical service/component unavailable but with a workaround; multiple users affected.

Medium (Moderate)

Non-critical service/component affected; low business impact; no data loss.

Low (Minor)

Single user affected; non-critical error; easily circumvented.

Urgent (Critical)

15 mins (business hours)
2 hours (non-business hours)

High (Significant)

1 hour (business hours)
4 hours (non-business hours)

Medium (Moderate)

2 hours (business hours)
8 hours (non-business hours)

Low (Minor)

4 hours (business hours)
24 hours (non-business hours)

24/7 Endur Support and Swift Resolutions with Value Creed

Choose Value Creed’s RunSmart™ for reliable Endur Managed Services that ensure your business runs smoothly with 24/7 monitoring, quick issue resolution, and cost-efficient operations. Whether you need cloud infrastructure management or customized workflow fixes, we have the expertise to meet your needs. With in-depth knowledge of Endur and energy trading, we deliver tailored solutions that enhance system performance and drive efficiency. Our team’s deep understanding ensures your operations are always running at their best.

Recommended Resources

Midstream Company Achieves 65% Execution Certainty with Endur Upgrade Assessment

Midstream Company Achieves 80% Execution Certainty with Endur Upgrade Assessment

Global Firm Sees 37% Data Accuracy Boost After Endur Middleware Integration

Global Firm Sees 70% Data Accuracy Boost After Endur Middleware Integration

Enhancing Endur ETRM Performance results in 60% Load Reduction

Enhancing Endur ETRM Performance results in 90% Production Outage Reduction

Ready to get started?

Explore our suite of solutions designed to empower your trading and risk management functions. Partner with us for a transformative CTRM experience that drives success in today’s ever-evolving markets.

Get In Touch

+1 (833)-282-7333 | info@valuecreed.com

By calling or texting this number +1-833-282-7333, Customers agree to receive text messages. If you no longer wish to receive text messages,
you may opt out at any time by replying “STOP.”

Get In Touch

+1 (833)-282-7333 | info@valuecreed.com

By calling or texting this number (833) 282-7333, Customers agree to receive text messages. If you no longer wish to receive text messages,
you may opt out at any time by replying “STOP.”

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RunSmart™ Gives You the Power

Critical Areas of Focus for Aspect Optimization

Challenges

Challenges

Challenges

Challenges

Challenges

Challenges

Challenges

Want to Know Our Approach?

End-to-End Managed Services Workflow

System Assessment & Customization

Proactive Monitoring & Automation

Reactive Resolution & Expert Support

Deployment & Compliance Automation

Agile Adaptation & Improvements

Strategic Consultation & Future-Proofing

RunSmart™ Service Model

#1 PROACTIVE MONITORING

Overnight Monitoring