Streamlined Managed Services for Optimal Performance

Managed Services

Unlock the full potential of your system with RunSmart™

Our managed services are designed to support your specific needs, providing flexibility, adaptability, and efficiency. Whether you need proactive system monitoring, 24/7 support, seamless change implementation, or cloud infrastructure maintenance, our tailored solutions can be customized to meet your requirements and budget. We offer more than just technical support; our services include change management and business process assistance to ensure comprehensive coverage for your operational and business objectives.

Proactive
Monitoring

24/7 proactive monitoring across
global time zones to ensure zero downtime with comprehensive end-of-day and
end-of-month support.

Reactive
Resolution & Support

SLA-driven support for swift resolution of P1 and P2 issues, ensuring seamless change management from development to deployment.

Infrastructure Support & Monitoring

On-prem or in the cloud, Value Creed optimizes RightAngle with server monitoring, swift issue resolution, and daily maintenance.

Critical Areas of Focus for RightAngle Optimization

Managing RightAngle effectively comes with its share of challenges that can impact operations and system performance. Below are some day-to-day challenges highlighting the need for a comprehensive support framework to drive operational efficiency.

EOD/EOM Process Support

Cross Application Integration Support

Code and Release Management

Core and Custom Issues

24/7 Support Ensuring Zero Downtime

Data Archiving and Purging

Performance Issues & Deadlocks

Regulatory and Compliance

End-to-End Managed Services Workflow

System Assessment & Customization

Analyze the current system setup and identify opportunities for optimization. Tailor support offerings to align with business goals and SLAs.

Proactive Monitoring & Automation

Implement continuous monitoring for seamless operations, focusing on EOD/EOM processes. Automate workflows to reduce manual effort and enhance efficiency.

Reactive Resolution & Support

Manage and resolve issues swiftly with integrated ticketing systems (Jira/ServiceNow). Provide expert support for critical P1/P2 issues, ensuring system stability.

Agile Adaptation & Continuous Improvement

Provide regular updates, foster client transparency, and utilize agile workflows to quickly respond to evolving business needs.

Deployment & Compliance Automation

Automate deployments using CI/CD pipelines to ensure consistency, efficiency, and compliance.

Infrastructure & Performance Optimization

Continuously monitor cloud or on-prem infrastructure for uptime and performance. Optimize database and server efficiency to ensure high availability.

RunSmart™ Tailored Solutions for Seamless RightAngle Operations

Value Creed’s proactive monitoring extends beyond RightAngle to ensure zero downtime and seamless operations. We provide real-time resolution of issues across task schedulers, interfaces, custom jobs, long-running database sessions, and infrastructure performance.

Our automation supports critical EOD/EOM processes such as P&L reconciliation, mark-to-market reconciliation, settlements, accounting, and inventory reconciliation. By automating these tasks, we minimize manual effort and ensure accurate data capture related to pricing, movements, invoicing, and other key processes.

Conduct an initial RightAngle and integrated ecosystem analysis to assess monitoring and automation needs.
Allocate resources based on Service Level Agreements (SLAs) to meet business requirements.
Develop detailed RunBooks outlining critical tasks, procedures, and troubleshooting steps.
Provide 24/7 monitoring with dedicated experts who take immediate action when issues arise.
Set up monitoring processes, automated alerts, resolution workflows, and an escalation matrix.
Continuously update RunBooks with resolution steps to quickly address recurring errors.

We offer day-to-day support via a ticket-based system (e.g., Jira, ServiceNow) to manage and resolve P1, P2, and P3 issues. Our experts investigate both functional and technical issues, providing actionable recommendations and maintaining clear communication with stakeholders.

We optimize RightAngle and its ecosystem, including areas such as fuel management, fleet management, BOL tracking, inventory, pricing, risk monitoring, and more. By leveraging automated processes and DevOps pipelines, we ensure a seamless transition from development to deployment.

Conduct an initial analysis to customize support levels (L1, L2, L3) based on client needs and budgets.
Implement Agile project management tools (JIRA, ServiceNow) to track issues and change requests efficiently.
Establish a triaging workflow and resolution SLAs for timely issue resolution.
Foster collaboration between experts in RightAngle and integrated applications to streamline support and change management processes.
Provide weekly dashboards, real-time updates, and clear communication to ensure full transparency.
Test, demo, and ensure quality checks are in place before User Acceptance Testing (UAT).
Automate deployments using CI/CD pipelines to enhance efficiency and ensure compliance.

Our solution encompasses all aspects of RightAngle infrastructure, whether hosted on-premises or in the cloud (e.g., Azure, AWS). We provide end-to-end services that include installation, configuration, high availability, performance optimization, and ongoing maintenance to ensure optimal infrastructure performance.

Driving Operational Excellence with Value Creed’s RunSmart™

Partnering for Long-Term Success

Value Creed offers a comprehensive range of managed services designed to enhance the performance, reliability, and efficiency of your RightAngle systems. With a focus on proactive monitoring, tailored support, and seamless integration, we provide the expertise and tools needed to optimize your operations.

Our collaborative approach ensures that your unique business needs are met, driving both immediate results and long-term success in a complex trading and risk management environment. Trust Value Creed to be your partner in achieving operational excellence and maintaining a competitive edge.

Recommended Resources

The Journey of a Chain of Gasoline Service Stations from Allegro to RightAngle

CTRM Cloud Infrastructure and Monitoring for Enhanced Performance, Accessibility and Security in Gas Station Chain

Enhanced Performance with CTRM Cloud Infrastructure and 100% Accessibility for a Gas Station Chain

Leading Gasoline Service Stations Implement CTRM Platform on Cloud with Advisory Services

Leading Gasoline Service Stations Implement CTRM Platform on Cloud within 2 Months

Ready to get started?

Explore our suite of solutions designed to empower your trading and risk management functions. Partner with us for a transformative CTRM experience that drives success in today’s ever-evolving markets.

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Managed Services

Unlock the full potential of your system with RunSmart™

Proactive Monitoring

Reactive Resolution & Support

Infrastructure Support & Monitoring

Critical Areas of Focus for RightAngle Optimization

End-to-End Managed Services Workflow

System Assessment & Customization

Proactive Monitoring & Automation

Reactive Resolution & Support

Agile Adaptation & Continuous Improvement

Deployment & Compliance Automation

Infrastructure & Performance Optimization

RunSmart™ Tailored Solutions for Seamless RightAngle Operations

Driving Operational Excellence with Value Creed’s RunSmart™

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Transparent Issue Management

Tailored Service Packages

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Agile Workflow Management

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Comprehensive RunBooks

Partnering for Long-Term Success

Proactive
Monitoring

Reactive
Resolution & Support