Streamlined Managed Services for Optimal Performance

Managed Services

RunSmart™ Gives You the Power

Value Creed’s Endur Managed Services provides a comprehensive suite of solutions to address critical challenges faced by energy companies using Endur. Our RunSmart™ offering is designed to streamline operations, ensure compliance, and optimize system performance across the Endur landscape. The services include:

Proactive
Monitoring

Round-the-clock monitoring of the Endur application landscape, resolving errors overnight to ensure that your trading business is ready by morning.

Reactive
Resolution

On-demand support during business hours, covering everything from custom workflows to user support, technical upgrades, and issue resolution.

Cloud Infrastructure & Monitoring

Hosting Endur on cloud platforms like Azure or AWS, delivering 24/7 server monitoring, daily database backups, and insights for improved scalability and compliance.

Common Endur Challenges

Endur’s complex architecture can lead to post-implementation challenges like report delays (e.g., risk exposure, SOX audits), price loading errors, and employee burnout from extended issue resolution times. These issues often prompt concerns, bespoke solutions, and increased landscape complexity. Common challenges for Endur users include:

End of Day Support

Challenges

User Desktop Management

Challenges

Operational Services Support

Challenges

Performance Issues

Challenges

Simulations & TPM Issues

Challenges

Regulatory and Compliance

Challenges

Data Archiving and Purging

Challenges

The Endur ETRM Journey

Endur’s journey within your organization begins with implementation and evolves into strategic optimization. Value Creed’s Endur Managed Services guide you through each stage, ensuring smooth operations, compliance, and maximized value from your Endur system.

Business Case Development

Tailored to ensure data integrity, compliance, scalability, and user acceptance, aligning with business processes and future growth.

System Selection Engagement

Endur is evaluated to fit trading operations and risk management, seamlessly integrating customizations, regulatory compliance, and minimizing reporting errors.

Roadmap Development

A structured implementation roadmap, outlining timelines and milestones, sets a clear path for successful Endur adoption.

Streamlining Application Support

Value Creed’s Endur Managed Services tackle daily challenges in Deal Capture, Risk Management, Settlements, Scheduling, and Operations, ensuring regulatory compliance and boosting efficiency.

Optimizing Enterprise Architecture & Capabilities

Post-implementation, organizations can optimize their IT infrastructure, integrate Endur with ERP systems like SAP, and enhance workflows using tools such as regulatory reporting systems and data warehouses.

Endur Implementation & Stabilization

Integration into the existing environment with support for EOD processes, servers, simulations, and data integration. Our team ensures quick issue resolution to avoid disruptions.

24/7 Endur Support and Swift Resolutions with Value Creed

Choose Value Creed’s RunSmart™ for reliable Endur Managed Services that ensure your business runs smoothly with 24/7 monitoring, quick issue resolution, and cost-efficient operations. Whether you need cloud infrastructure management or customized workflow fixes, we have the expertise to meet your needs.

RunSmart™ Service Model

Overnight monitoring of your entire Endur application landscape ensures errors are identified and resolved before your trading day starts.
Monitoring critical workflows in Service Manager, including pre-End of Day (EOD) checks and APM monitoring.
Interface data uploads and purging, along with dashboard generation and health checks.
Round-the-clock application and database monitoring.
Maintaining detailed runbooks to document historical issues and workarounds.
Quarterly health checks and escalations based on a well-defined matrix.

On-demand support during business hours to address urgent business and IT needs, covering key areas such as deal capture, risk management, settlements, and invoicing.
Handling technical challenges like database issues, user-defined simulations, and workflow failures.
Customization support, reporting, integration fixes, and infrastructure resolutions.
Managed during business hours for critical issues like database errors, integration failures, and TPM breakdowns.
Follows a structured ITSM process for incident, change, and problem management.
Leveraging tools like JIRA/ServiceNow for ticketing, resolution tracking, and SLAs.

Continuous monitoring of cloud-hosted Endur environments (AWS, Azure) for 24/7 server and application health.
Daily database backups, log cleanups, and compliance with regulatory standards like SOX.
Real-time alerts for high resource utilization, security threats, and cost-saving optimizations without compromising performance.
Hosting in AWS or Azure, including security threat detection and cost optimization without compromising performance.
Adherence to regulatory standards like SOX, HIPAA, GDPR.
Real-time alerts for high resource utilization, security breaches, and cost optimizations.

Key Features and Benefits of Value Creed’s RunSmart™

99% Uptime

Continuous management of infrastructure and critical applications, ensuring minimal disruption.

Optimized Costs

Identification of cost-saving opportunities without compromising performance or compliance.

Data Management

Ensuring data accuracy, quality,
and integration with external
systems.

User Management

Efficient handling of user accounts, permissions, and access controls for enhanced security.

Regulatory Compliance

SOX adherence and risk
mitigation for all Endur-related
systems.

Training & Education

Ongoing training for users to maximize productivity and process
understanding.

Vendor Management

Effective coordination with Endur vendors for software maintenance and upgrades.

Recommended Resources

Midstream Company Achieves 65% Execution Certainty with Endur Upgrade Assessment

Midstream Company Achieves 80% Execution Certainty with Endur Upgrade Assessment

Global Firm Sees 37% Data Accuracy Boost After Endur Middleware Integration

Global Firm Sees 70% Data Accuracy Boost After Endur Middleware Integration

Enhancing Endur ETRM Performance results in 60% Load Reduction

Enhancing Endur ETRM Performance results in 90% Production Outage Reduction

Ready to get started?

Explore our suite of solutions designed to empower your trading and risk management functions. Partner with us for a transformative CTRM experience that drives success in today’s ever-evolving markets.

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Managed Services

RunSmart™ Gives You the Power

Proactive Monitoring

Reactive Resolution

Cloud Infrastructure & Monitoring

Common Endur Challenges

Challenges

Challenges

Challenges

Challenges

Challenges

Challenges

Challenges

The Endur ETRM Journey

Business Case Development

System Selection Engagement

Roadmap Development

Streamlining Application Support

Optimizing Enterprise Architecture & Capabilities

Endur Implementation & Stabilization

24/7 Endur Support and Swift Resolutions with Value Creed

RunSmart™ Service Model

Key Features and Benefits of Value Creed’s RunSmart™

Proactive
Monitoring

Reactive
Resolution