Streamlined Managed Services for Optimal Performance

Managed Services

RunSmart™ Gives You the Power

Value Creed’s Endur Managed Services provides a comprehensive suite of solutions to address critical challenges faced by energy companies using Endur. Our RunSmart™ offering is designed to streamline operations, ensure compliance, and optimize system performance across the Endur landscape. The services include:

Endur Challenges That Demand Expert Solutions

Endur’s complex architecture can lead to post-implementation challenges like report delays (e.g., risk exposure, SOX audits), price loading errors, and employee burnout from extended issue resolution times. These issues often prompt concerns, bespoke solutions, and increased landscape complexity. Common challenges for Endur users include:

End of Day Support

Challenges

User Desktop Management

Challenges

Operational Services Support

Challenges

Performance Issues

Challenges

Simulations & TPM Issues

Challenges

Regulatory and Compliance

Challenges

Data Archiving and Purging

Challenges

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Key Considerations for an Optimal Support Model

Support Team Structure and Expertise

The support team brings expertise in Endur’s functionalities, configurations, and integrations, ensuring effective solutions for complex ETRM needs. With deep knowledge of ETRM, the team provides domain-specific support. Skilled in hosting Endur on Azure/AWS, they offer proactive monitoring, server maintenance, and 24/7 global coverage for seamless operations.

Monitoring and
Alerting

System reliability is ensured through proactive monitoring with robust tools to track health and performance metrics. Automated real-time alerts promptly identify critical events, while an efficient incident management process enables swift response and resolution, minimizing downtime and ensuring operational continuity.

Security and Compliance

Data security is prioritized through strict adherence to protocols that safeguard sensitive information. Compliance with industry regulations and internal policies is ensured, with regular security audits conducted to identify and address vulnerabilities effectively.

Performance Optimization

To ensure optimal efficiency, regular performance tuning is conducted for continuous monitoring and optimization. Proactive capacity planning prepares the infrastructure for future growth, ensuring seamless scalability to handle increasing workloads.

Regular Reviews and Documentation

A comprehensive knowledge base to provide centralized, detailed resources for troubleshooting and FAQs, with regular updates to reflect best practices. Performance reviews help identify areas for improvement, while customer feedback is used to continuously refine services and address client needs effectively.

Cost
Optimization

A rightsized team is employed to ensure efficient operations, optimizing resource allocation. Automation reduces manual effort and costs by streamlining processes, while effective licensing management tracks and controls subscription usage to minimize expenses.

RunSmart™ Service Model

Proactive Monitoring

Round-the-clock monitoring of the Endur application landscape, resolving errors overnight to ensure that your trading business is ready by morning.

Reactive Monitoring

On-demand support during business hours, covering everything from custom workflows to user support, technical upgrades, and issue resolution.

Cloud Infra & Monitoring

Hosting Endur on cloud platforms like Azure or AWS, delivering 24/7 server monitoring, daily database backups, and insights for improved scalability and compliance.

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Cloud Infrastructure & Monitoring

Ensuring seamless operations through foresight

#1 PROACTIVE MONITORING

Overnight Monitoring

Overnight monitoring of your entire Endur application landscape ensures errors are identified and resolved.

Workflow Monitoring

Monitoring critical workflows in Service Manager, including pre-End of Day (EOD) checks and APM monitoring.

Data Management

Interface data uploads and purging,
along with dashboard generation
and health checks.

Continuous Oversight

Round-the-clock application and database monitoring.

Issue Documentation

Maintaining detailed runbooks to document historical issues and workarounds.

Health Escalations

Quarterly health checks and escalations based on a well-defined matrix.

Rapid response for uninterrupted performance

#2 REACTIVE MONITORING

Business Support

On-demand support during business hours to address urgent business and IT needs, covering key areas such as deal capture, risk management, settlements, and invoicing.

Customization Support

Customization support, reporting, integration fixes, and infrastructure resolutions.

ITSM Process

Follow a structured ITSM process for incident, change, and problem management.

Technical Challenges

Handle technical challenges like database issues, user-defined simulations, and workflow failures.

Critical Issues

Manage during business hours for critical issues like database errors, integration failures, and TPM breakdowns.

Ticketing Tools

Leverage tools like JIRA/ServiceNow for ticketing, resolution tracking, and SLAs.

Reliable, secure, and optimized 24/7

#3 cloud insfrastructure & monitoring

Cloud Monitoring

Continuous monitoring of cloud-hosted Endur environments (AWS, Azure) for 24/7 server and application health.

Database Maintenance

Daily database backups, log cleanups, and compliance with regulatory standards like SOX.

Cloud Hosting

Hosting in AWS or Azure, including security threat detection and cost optimization without compromising performance.

Real-Time Alerts

Real-time alerts for high resource utilization, security threats, and cost-saving optimizations without compromising performance.

Regulatory Compliance

Adherence to regulatory standards like SOX, HIPAA, GDPR.

Resource Optimization

Real-time alerts for high resource utilization,
security breaches, and cost
optimizations.

Key Features and Benefits of Value Creed’s RunSmart™

99% Uptime

Continuous management of infrastructure and critical applications, ensuring minimal disruption.

Optimized Costs

Identification of cost-saving opportunities without compromising performance or compliance.

Data Management

Ensuring data accuracy, quality,
and integration with external
systems.

User Management

Efficient handling of user accounts, permissions, and access controls for enhanced security.

Regulatory Compliance

SOX adherence and risk
mitigation for all Endur-related
systems.

Training & Education

Ongoing training for users to maximize productivity and process
understanding.

Vendor Management

Effective coordination with Endur vendors for software maintenance and upgrades.

Value Creed's Commitment to SLAs in Managed Services

Value Creed recognizes that Service Level Agreements (SLAs) are key to successful managed services. They set clear expectations for performance, response times, and resolution, ensuring reliable service. In sustainment mode, SLAs help maintain system stability, minimize downtime, and ensure business continuity. Categorized by impact and urgency, our SLAs provide tailored support for seamless, long-term operations.

Urgent (Critical)

Critical service/component unavailable, no workaround, widespread impact, serious business exposure, or security breach.

High (Significant)

Critical service/component unavailable but with a workaround; multiple users affected.

Medium (Moderate)

Non-critical service/component affected; low business impact; no data loss.

Low (Minor)

Single user affected; non-critical error; easily circumvented.

Urgent (Critical)

15 mins (business hours)
2 hours (non-business hours)

High (Significant)

1 hour (business hours)
4 hours (non-business hours)

Medium (Moderate)

2 hours (business hours)
8 hours (non-business hours)

Low (Minor)

4 hours (business hours)
24 hours (non-business hours)

24/7 Endur Support and Swift Resolutions with Value Creed

Choose Value Creed’s RunSmart™ for reliable Endur Managed Services that ensure your business runs smoothly with 24/7 monitoring, quick issue resolution, and cost-efficient operations. Whether you need cloud infrastructure management or customized workflow fixes, we have the expertise to meet your needs. With in-depth knowledge of Endur and energy trading, we deliver tailored solutions that enhance system performance and drive efficiency. Our team’s deep understanding ensures your operations are always running at their best.

Recommended Resources

Midstream Company Achieves 65% Execution Certainty with Endur Upgrade Assessment

Midstream Company Achieves 80% Execution Certainty with Endur Upgrade Assessment

Global Firm Sees 37% Data Accuracy Boost After Endur Middleware Integration

Global Firm Sees 70% Data Accuracy Boost After Endur Middleware Integration

Enhancing Endur ETRM Performance results in 60% Load Reduction

Enhancing Endur ETRM Performance results in 90% Production Outage Reduction

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Managed Services

RunSmart™ Gives You the Power

Endur Challenges That Demand Expert Solutions

Challenges

Challenges

Challenges

Challenges

Challenges

Challenges

Challenges

Want to Know Our Approach?

Key Considerations for an Optimal Support Model

Support Team Structure and Expertise

Monitoring and Alerting

Security and Compliance

Performance Optimization

Regular Reviews and Documentation

Cost Optimization

RunSmart™ Service Model

#1 PROACTIVE MONITORING

Overnight Monitoring

Monitoring and
Alerting

Cost
Optimization